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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337959 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA BUCKS HOSPITAL — 380 Oxford Valley Rd, Langhorne PA, 19047

Jan 14, 2026 → Feb 22, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 22, 2026
✗ SLA Missed (4 biz days late)
Active: 9 biz days
Paused: 16 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 19, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
⏸16d
⏸ Clock Paused
Status: Awaiting Parts
Jan 19 → Feb 10, 2026
16 business days (not counted)
7d
▶ Clock Running
Status: Reschedule
Feb 10 → Feb 22, 2026
7 business days (counted)
Running total: 9 of 5 biz days used
Created: Jan 14, 2026 Completed: Feb 22, 2026
Business Days Used 9 / 5
0 5d budget +4d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0 / 5
Jan 14 → Jan 15 Ready for Scheduling ▶ Running 1 1 / 5
Jan 15 → Jan 19 Assigned ▶ Running 1 2 / 5
Jan 19 → Feb 10 Awaiting Parts ⏸ Paused 16 —
Feb 10 → Feb 22 Reschedule ▶ Running 7 9 / 5
Dispatch 0.0d
Material Management 16.0d
Coordinators 11.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
16.0 days
Over SLA
Coordinators
11.2 days
Over SLA
Billing
0.0 days
Created: Jan 14, 2026 Due: Jan 21, 2026 Completed: Feb 22, 2026 (31 days late)
📅
25.2 days Total Age
⏱️
16.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
25.7d over Total Delay
📦
3 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 13, 2026
Visit 2 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 16.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 25.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Awaiting Parts
16.0d / 3.0d SLA
Reschedule
8.0d / 2.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech replaced the sticker cover and side rail board from the side rail. checked all functions and it working properly
🔍 Technician Findings
damage cover sticker and side rail board
⚠️ Problem Description
Hand control cover sticker damage Left Side rail PC board not working Ramos, Pete
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 14, 5:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 15, 8:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15h 24m
⏳ 2.0 business days
📦
▶
2 Parts Requested Jan 18, 9:26 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Pete Ramos
From: Assigned
To: Awaiting Parts
Duration in Previous: 3d 12h
📦
Parts Requested Jan 18, 9:31 PM
Order: 00088558
Status: Closed
⏱️
Labor Added Jan 18, 9:45 PM
Type: Labor
Status: Open
Qty: 1
🚨 10.0 business days
📦
Parts Requested Feb 2, 11:14 PM
Order: 00089555
Status: Canceled
⚠️ 5.1 business days
🔩
2x Parts Added Feb 9, 1:40 PM
Type: Parts, Expenses
Status: Open
Qty: 1
🔩
▶
2 2x Parts Added Feb 10, 9:44 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 22d 12h
⚠️ 8.0 business days
⏱️
▶
2 3x Labor Added Feb 22, 8:25 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Pete Ramos
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 11d 22h, 0m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 10:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 8d 2h
📨
▶
2 Status: Invoice Pending Mar 2, 10:57 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 90.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-255326

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Awaiting Parts
Duration: 16.0 business days (threshold: 3.0 business days)
Exceeded by 13.0 business days
Reschedule
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📦
Parts Order 00088557
Closed
📦
Parts Order 00088558
Closed
📦
Parts Order 00089555
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Jan 14, 5:06 PM
Invoice #
SM-255326

Work Details (8)

Name Type Status Qty Amount Date
WL-03069730 Labor Open 1 $95.00 Jan 18, 9:45 PM
WL-03097744 Parts Open 1 $257.60 Feb 9, 1:40 PM
WL-03097745 Expenses Open 1 $0.00 Feb 9, 1:40 PM
WL-03098895 Parts Open 1 $481.28 Feb 10, 9:44 AM
WL-03098896 Expenses Open 1 $0.00 Feb 10, 9:44 AM
WL-03115413 Labor Open 0.75 $71.25 Feb 22, 8:25 AM
WL-03115414 Labor Open 1.5 $0.00 Feb 22, 8:25 AM
WL-03115415 Travel Open 61 $0.00 Feb 22, 8:25 AM

Details