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← WO Overview

WO-01337977 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 15, 2026 → Apr 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 23, 2026
✗ SLA Missed (21 biz days late)
Active: 26 biz days
Paused: 39 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Apr 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
26d
▶ Clock Running
Status: Assigned
Jan 15 → Feb 24, 2026
26 business days (counted)
Running total: 26 of 5 biz days used
⏸39d
⏸ Clock Paused
Status: Awaiting Parts
Feb 24 → Apr 20, 2026
39 business days (not counted)
Created: Jan 15, 2026 Completed: Apr 20, 2026
Business Days Used 26 / 5
0 5d budget +21d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0 / 5
Jan 15 → Jan 15 Ready for Scheduling ▶ Running 0 0 / 5
Jan 15 → Feb 24 Assigned ▶ Running 26 26 / 5
Feb 24 → Apr 20 Awaiting Parts ⏸ Paused 39 —
Dispatch 0.0d
Material Management 39.7d
Coordinators 27.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
39.7 days
Over SLA
Coordinators
27.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 15, 2026 Due: Jan 22, 2026 Completed: Apr 20, 2026 (87 days late)
📅
66.0 days Total Age
⏱️
39.7d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
63.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 22, 2026
Visit 2 Apr 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 39.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 63.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
26.1d / 0.5d SLA
Awaiting Parts
39.7d / 3.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

PO # 4010616258HTM

🔧 Work Performed
Requested part cancelation, part not needed. Reseated the base shroud. Shroud was jammed preventing the fowler section from staying up. Tested and returned unit to service. Hard copy PO attached. Documentation complete, closing work order
🔍 Technician Findings
trip kit needed/ head of stretcher can not stay up
⚠️ Problem Description
Requested by GE: 1005 Strecher sn = 610080579 reported Problem = Customer states that the head of the bed wont stay up anymore, it wont raise.This is a Urgent call. This device is located at Bon Secours - Colonial Heights Emerge Center, 60 E Roslyn Ct. Colonial Heights VA 23834
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Jan 15, 8:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 15, 5:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 9h 34m
🚨 24.8 business days
👷
▶
2 Technician Assigned Feb 20, 11:33 AM
Technician Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: David Hernandez
⏳ 3.0 business days
📦
▶
2 Parts Requested Feb 24, 1:09 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Franks
From: Assigned
To: Awaiting Parts
Duration in Previous: 39d 19h
🚨 18.0 business days
⏱️
2x Labor Added Mar 19, 10:12 AM
Type: Labor
Status: Open
Qty: 1.5
🚨 23.0 business days
⏱️
▶
3 Labor Added Apr 20, 2:29 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by David Hernandez
From: Awaiting Parts
To: Completed
Duration in Previous: 55d 0h
🏁
Status: Closed by David Hernandez
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Apr 21, 1:32 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 38.0 business days
🧾
Invoice Created Jun 12, 9:13 AM
Invoice Number: SM-259741

Bottlenecks

Assigned
Duration: 26.1 business days (threshold: 4.0 business hours)
Exceeded by 25.6 business days
Awaiting Parts
Duration: 39.7 business days (threshold: 3.0 business days)
Exceeded by 36.7 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

📦
Parts Order 00090976
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
David Hernandez
Scheduled
N/A
Created
Jan 15, 8:16 AM
Invoice #
SM-259741

Work Details (3)

Name Type Status Qty Amount Date
WL-03150899 Labor Open 1.5 $0.00 Mar 19, 10:12 AM
WL-03150900 Labor Open 1.5 $142.50 Mar 19, 10:12 AM
WL-03193005 Labor Open 1.5 $142.50 Apr 20, 2:29 PM

Details