Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337984 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 15, 2026 → Feb 6, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 22, 2026
🕐 Clock stopped: Completed (Feb 6)
✗ SLA Missed (15d late)
Dispatch 0.0d
Coordinators 17.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.1 days
Over SLA
Billing
0.0 days
Created: Jan 15, 2026 Due: Jan 22, 2026 Completed: Feb 6, 2026 (14 days late)
📅
17.0 days Total Age
⏱️
16.1d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
15.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay 16.1 days stuck in "Assigned"
⏱️
Total Delay 15.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
16.1d / 0.5d SLA
Closed
0.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
CPR isolator replaced returned back to service
🔍 Technician Findings
CPR isolator needed
⚠️ Problem Description
GE ID# 601128060 4 E, Alcove Bed, Electric It is not moving. The bed alarm is not working.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 15, 8:53 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 15, 5:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8h 57m
🚨 10.8 business days
⏱️
2x Labor Added Jan 29, 5:38 PM
Type: Labor, Parts
Status: Open
Qty: 2, 1
⚠️ 6.8 business days
✔️
Status: Completed by Yves Dessin Feb 6, 11:48 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 21d 17h, 0m
📄
▶
2 Status: Ready to Bill Feb 6, 5:03 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 34.9 business days
🧾
Invoice Created Mar 26, 9:47 AM
Invoice Number: SM-253391

Bottlenecks

Assigned
Duration: 16.1 business days (threshold: 4.0 business hours)
Exceeded by 15.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 15, 8:53 AM
Invoice #
SM-253391

Work Details (2)

Name Type Status Qty Amount Date
WL-03083878 Labor Open 2 $190.00 Jan 29, 5:38 PM
WL-03083879 Parts Open 1 $10.78 Jan 29, 5:38 PM

Details