Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337987 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 Armec Corp — 1000 Alvin Weinberg Dr, Oak Ridge TN, 37830-8011

Jan 15, 2026 → Mar 6, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (23 biz days late)
Active: 34 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
33d
▶ Clock Running
Status: Assigned
Jan 16 → Mar 6, 2026
33 business days (counted)
Running total: 34 of ? biz days used
Created: Jan 15, 2026 Completed: Mar 6, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 16 Created ▶ Running 1 1
Jan 16 → Mar 6 Assigned ▶ Running 33 34
Dispatch 2.0d
Coordinators 34.0d
Field Work 0.0d
Billing 15.9d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Coordinators
34.0 days
Over SLA
Field Work
0.0 days
Billing
15.9 days
Over SLA
Created: Jan 15, 2026 Due: Feb 15, 2026 Completed: Mar 6, 2026 (18 days late)
📅
35.0 days Total Age
⏱️
34.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
48.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 34.0 days stuck in "Assigned"
⏱️
Total Delay 48.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.0d / 0.5d SLA
Assigned
34.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA
Billing Review
0.1d / 2.0d SLA
Ready to Bill
1.8d / 1.0d SLA
Invoice Pending
14.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
2/11/2026 Evaluated, cleaned and replaced filaments. Put on test fixture. 9 range background, let run. 3/4/2026 Replaced filaments and recleaned. Put back on test fixture. 3/5/2026 11 range on both filaments, in specs OK. Minh used on 6008369591. 3/5/2026 installed exchange spectrometer test on #2 test bench. Both filaments passed calibration, 11 range solid, did not see -9 range background. Started up unit, perform fine test procedure, record parameter, chart record N/A Unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍 Technician Findings
-9 range background Spectrometer.
⚠️ Problem Description
Note 14.01.2026 12:11:17 WF-BATCH Agent: WIGEORGE Timestamp: 2026-01-14 12:11:09 Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 Trade services; if a "Request for RA" form is returned with the purchase order, please attach it to the notification e-mail. bench warranty; background creeping into 6 E-10
📄 Description
Helium Leak Detector, MD15, Dry Scroll IPD-15
📞 Call Description
VPD Bench Repair Warranty

Timeline

📋
Work Order Created Jan 15, 9:00 AM
Work Order: WO-01337987
Type: Overhaul
Priority: PSM
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 16, 9:18 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1d 0h
🚨 34.0 business days
🔩
▶
3 2x Parts Added Mar 6, 1:10 PM
2x Parts Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
✔️
Status: Completed by Minh Huynh
From: Assigned
To: Completed
Duration in Previous: 49d 3h
🏁
Status: Closed by Minh Huynh Mar 6, 1:19 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 2.0 business days
💵
Status: Billing Review by Hannah Shaw Mar 9, 9:20 AM
From: Closed
To: Billing Review
Duration in Previous: 2d 19h
📄
Status: Ready to Bill by MICHAEL MCNAMARA Mar 9, 10:17 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 57m
📨
Status: Invoice Pending by Hannah Shaw Mar 10, 2:21 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16h 3m
🚨 14.0 business days
🧾
▶
2 Invoice Created Mar 27, 9:07 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 17d 6h

Bottlenecks

Entered
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 34.0 business days (threshold: 4.0 business hours)
Exceeded by 33.5 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Invoice Pending
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Minh Huynh
Scheduled
N/A
Created
Jan 15, 9:00 AM
Invoice #
SM-256052

Work Details (3)

Name Type Status Qty Amount Date
WL-03133525 Parts Open 1 $0.00 Mar 6, 1:10 PM
WL-03133526 Parts Open 2 $0.00 Mar 6, 1:10 PM
WL-03133536 Labor Open 8 $960.00 Mar 6, 1:13 PM

Details