📍 ATI Specialty Materials — 6400 Alloy way, Monroe NC, 28110-8329
Jan 15, 2026 → Apr 20, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (57 biz days late)
Active: 68 biz days
🕐 Clock stopped: Completed (Apr 23, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
68d
▶ Clock Running
Status: Assigned
Jan 15 → Apr 23, 2026
68 business days (counted)
Running total: 68 of ? biz days used
Created: Jan 15, 2026Completed: Apr 23, 2026
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 15 → Jan 15
Created
▶ Running
0
0
Jan 15 → Apr 23
Assigned
▶ Running
68
68
Dispatch0.0d
Coordinators69.0d
Field Work0.0d
Billing6.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
69.0 days
Over SLA
Field Work
0.0 days
Billing
6.1 days
Over SLA
Created: Jan 15, 2026
Due: Feb 15, 2026
Completed: Apr 20, 2026 (63 days late)
📅
66.0 daysTotal Age
⏱️
69.0d in AssignedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
70.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
7 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay69.0 days stuck in "Assigned"
⏱️
Total Delay70.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
69.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.9d / 1.0d SLA
Billing Review
2.6d / 2.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
1.5d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform bench Overhaul: Evaluation, unit has a bad turbo pump, covers cracked, front panel vent button ripped off.
Cleaned valve block, replaced all O-ring, plunger seal, internal calibrated leak, exchange turbo pump, replaced front panel, used front and back cover, repaired chassis, replaced cart's rear wheels. Cleaned inside spec-tube, ion chamber, ion support pole, replaced first set of filament, the sensitivity still drifting. Recleaned spec-tube body, installed SYS-ALLOY filament, metal gasket, retorque spec-tube header. Started up unit, perform fine test procedure, the sensitivity get stable
in -11 range. Record parameter, chart record MDL/Helium Stability. Unit leak check ok shut off unit, drained oil from pump,
pack up unit, ship it back to customer.
🔍Technician Findings
Bad Turbo pump.
⚠️Problem Description
Note
07.01.2026 15:37:02 WF-BATCH
Agent: PIERCEB Timestamp: 2026-01-07 14:36:54
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262.
Salesperson - Mike Wyant; mike.wyant@agilent.com; Mobile: 919-753-8802.
Customer requested Repair, no problem stated.
📄Description
VS MR15 Mobile Leak Detector
📞Call Description
VPD Bench Repair Trade
Apr 23, 2026 3:11pm
@MICHAEL MCNAMARA @Kim Pearson I changed the Order Type form Repair/PM to Overhaul. Please review if this is correct.
Timeline
📋
▶
3
Work Order Created Jan 15, 9:23 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPBIA4, Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:3m
🚨66.0 business days
🔩
6x Parts Added Apr 20, 1:15 PM
Type:Parts
Status:Open
Qty:1
⏳3.9 business days
⏱️
▶
2
Labor Added Apr 23, 7:24 AM
Labor Added → Status: Completed
✔️
Status: Completed by Minh Huynh
From:Assigned
To:Completed
Duration in Previous:97d 20h
🏁
Status: Closed by Minh HuynhApr 23, 7:44 AM
From:Completed
To:Closed
Duration in Previous:18m
💵
Status: Billing Review by Hannah ShawApr 23, 3:11 PM
From:Closed
To:Billing Review
Duration in Previous:7h 27m
⏳3.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAApr 27, 9:24 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:3d 18h
⏳2.0 business days
📨
Status: Invoice Pending by Hannah ShawApr 28, 3:41 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 6h
⏳2.0 business days
💰
▶
2
Status: Invoiced Apr 29, 5:57 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-260357
Bottlenecks
Assigned
Duration: 69.0 business days (threshold: 4.0 business hours)
Exceeded by 68.5 business days
Billing Review
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.8 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)