Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338009 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Jan 15, 2026 → Feb 7, 2026

✅ Completed

P5 5 business days from creation

Target: Jan 22, 2026

🕐 Clock stopped: Completed (Feb 7)

✗ SLA Missed (16d late)

Dispatch 0.0d

Coordinators 18.0d

Billing 0.0d

✗ SLA Missed

Dispatch
0.0 days

Coordinators
18.0 days
Over SLA

Billing
0.0 days

Created: Jan 15, 2026 Due: Jan 22, 2026 Completed: Feb 7, 2026 (15 days late)

📅

17.0 days Total Age

⏱️

14.0d in Assigned Longest Stage

🔄

5 transitions Status Changes

⚠️

19.3d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with significant delays

Invoiced • 119 days old

🚨

Primary Delay 14.0 days stuck in "Assigned"

⏱️

Total Delay 19.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

4.0d / 1.0d SLA

Assigned

14.0d / 0.5d SLA

Closed

3.8d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Fowler actuator replaced and installed 
ran all functional test 
returned bed back to service                    

🔍 Technician Findings

                        Fowler actuator inop 1/22/2026                    

⚠️ Problem Description

                        Requested by GE: Central Supply Back of 4 East
Bed, Electric
The head of the bed wont go up                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Jan 15, 9:48 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

⏳ 4.0 business days

👷

▶

2 Technician Assigned Jan 20, 9:44 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Laura Hill

From: Ready for Scheduling

To: Assigned

Duration in Previous: 4d 23h

⚠️ 8.0 business days

⏱️

3x Labor Added Jan 29, 9:53 AM

Type: Labor, Parts

Status: Open

Qty: 1, 2

⚠️ 7.0 business days

✔️

Status: Completed by Yves Dessin Feb 7, 12:10 PM

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 18d 2h, 0m

⏳ 3.2 business days

📄

▶

2 Status: Ready to Bill Feb 12, 1:37 AM

Status: Ready to Bill → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

🧾

Invoice Created Feb 12, 8:00 AM

Invoice Number: SM-253663

Bottlenecks

Ready for Scheduling

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

Assigned

Duration: 14.0 business days (threshold: 4.0 business hours)

Exceeded by 13.5 business days

Closed

Duration: 3.8 business days (threshold: 1.0 business days)

Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

Yves Dessin

Scheduled

N/A

Created

Jan 15, 9:48 AM

Invoice #

SM-253663

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03083023	Labor	Open	1	$0.00	Jan 29, 9:53 AM
WL-03083024	Labor	Open	2	$190.00	Jan 29, 9:53 AM
WL-03083025	Parts	Open	1	$457.63	Jan 29, 9:53 AM