Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338022 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 El Camino Hospital — 2500 Grant Road, Mountain View CA, 94040

Jan 15, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (28 biz days late)
Active: 39 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Jan 16 → Feb 17, 2026
20 business days (counted)
Running total: 21 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 27, 2026
8 business days (counted)
Running total: 29 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 13, 2026
10 business days (counted)
Running total: 39 of ? biz days used
Created: Jan 15, 2026 Completed: Mar 13, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Scheduled ▶ Running 0 0
Jan 15 → Jan 16 Ready for Scheduling ▶ Running 1 1
Jan 16 → Feb 17 Scheduled ▶ Running 20 21
Feb 17 → Feb 27 Ready for Scheduling ▶ Running 8 29
Feb 27 → Mar 13 Scheduled ▶ Running 10 39
Coordinators 41.4d
Billing 3.6d
✗ SLA Missed
Coordinators
41.4 days
Over SLA
Billing
3.6 days
Over SLA
Created: Jan 15, 2026 Due: Dec 31, 2026 Completed: Mar 13, 2026 (293 days early)
📅
40.0 days Total Age
⏱️
20.2d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
39.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Mar 10, 2026
Visit 2 Mar 11, 2026
Visit 3 Mar 12, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 20.2 days stuck in "Scheduled"
⏱️
Total Delay 39.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
31.1d / 2.0d SLA
Ready for Scheduling
10.3d / 1.0d SLA
Closed
4.5d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/15/26 1026 LM w/GS; 1300 GS avail; 1327 LM w/Emily re cnfm; 1/16/2026 1245 Emily cnfm; ack cnfm; LM w/GS; 1718 GS ack cnfm; 2/17/2026 1325 chg from 1300-1900 T to 1300-2100; 1640 ack msg; LM w/GS; 2/23/2026 1306 GS okay ; 1357 LM w/Emily re cnfm; 1407 Emily cnfm; 1440 ack cnfm; LM w/GS; 2/25/2026 1242 CM 2nd msg w/GS; 2/27/26 1137 GS ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 15, 10:27 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 16, 5:29 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 6h
🚨 20.8 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 17, 4:41 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 31d 23h
⚠️ 8.9 business days
🗓️
Status: Scheduled by Wayne Rush Feb 27, 11:44 AM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 9d 19h
⚠️ 8.0 business days
⏱️
▶
2 Labor Added Mar 10, 10:01 AM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 7
💵
9x Expenses Added Mar 10, 10:09 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
2 2x Labor Added Mar 12, 2:43 PM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5.5
⏳ 2.0 business days
✔️
Status: Completed by Gail Sinapi Mar 13, 3:45 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 14d 3h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 23h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:15 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 6m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 23, 4:27 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257123

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 20.2 business days (threshold: 2.0 business days)
Exceeded by 18.2 business days
Ready for Scheduling
Duration: 8.3 business days (threshold: 1.0 business days)
Exceeded by 7.3 business days
Scheduled
Duration: 10.9 business days (threshold: 2.0 business days)
Exceeded by 8.9 business days
Closed
Duration: 4.5 business days (threshold: 1.0 business days)
Exceeded by 3.5 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Gail Sinapi
Scheduled
Mar 10, 2:00 PM
Created
Jan 15, 10:27 AM
Invoice #
SM-257123

Work Details (15)

Name Type Status Qty Amount Date
WL-03137044 Labor Open 7 $280.00 Mar 10, 10:01 AM
WL-03137045 Labor Open 1 $977.00 Mar 10, 10:03 AM
WL-03137046 Labor Open 7 $76.00 Mar 10, 10:04 AM
WL-03137055 Expenses Open 1 $68.00 Mar 10, 10:09 AM
WL-03137056 Expenses Open 1 $68.00 Mar 10, 10:09 AM
WL-03137058 Expenses Open 1 $255.66 Mar 10, 10:09 AM
WL-03137059 Expenses Open 1 $255.66 Mar 10, 10:09 AM
WL-03137060 Expenses Open 1 $39.00 Mar 10, 10:09 AM
WL-03137061 Expenses Open 1 $179.92 Mar 10, 10:09 AM
WL-03137057 Expenses Open 1 $68.00 Mar 10, 10:09 AM
WL-03137053 Expenses Open 1 $667.69 Mar 10, 10:09 AM
WL-03137054 Expenses Open 1 $99.00 Mar 10, 10:09 AM
WL-03141619 Labor Open 8 $977.00 Mar 12, 2:43 PM
WL-03141620 Labor Open 8 $977.00 Mar 12, 2:43 PM
WL-03141626 Labor Open 5.5 $220.00 Mar 12, 2:45 PM

Details