Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338028 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Wythe County Community Hospital — 600 West Ridge Road, Wytheville VA, 24382

Jan 15, 2026 → Jan 15, 2026

✅ Completed
PSM Last business day of January 2026
Target: Jan 30, 2026
🕐 Clock stopped: Completed (Jan 15)
✓ SLA Met (14d early)
Dispatch 0.0d
Coordinators 0.0d
Field Work 0.0d
Billing 1.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
0.0 days
Billing
1.7 days
Over SLA
Created: Jan 15, 2026 Due: Jan 31, 2026 Completed: Jan 15, 2026 (16 days early)
📅
0.2 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
1.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 119 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
checked all functions of bed to ensure all were functioning properly. I checked electrical with analyzer, and checked side communications with side rail tester. all functions were within spec and working fine.
🔍 Technician Findings
Located bed in empty room to do a PM.
⚠️ Problem Description
Preventive Maintenance
📄 Description
Birthing Bed

Timeline

📋
▶
4 Work Order Created Jan 15, 10:46 AM
Work Order Created → Technician Assigned → Status: Assigned → Status: Tech On Site
👷
Technician Assigned by Jennifer Johnson
Technician: a0h5A00000HEvUAQA1, Michael Swingle
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
🔧
Status: Tech On Site by MICHAEL SWINGLE
From: Assigned
To: Tech On Site
Duration in Previous: 2m
⏱️
▶
3 3x Labor Added Jan 15, 11:07 AM
3x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by MICHAEL SWINGLE
From: Tech On Site
To: Completed
Duration in Previous: 20m
🏁
Status: Closed by MICHAEL SWINGLE
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 16, 1:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Jan 19, 4:59 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-251664

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.8 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Jan 15, 10:46 AM
Invoice #
SM-251664

Work Details (3)

Name Type Status Qty Amount Date
WL-03066093 Labor Open 0.58333333333333 $0.00 Jan 15, 11:07 AM
WL-03066094 Labor Open 2.4166666666667 $0.00 Jan 15, 11:07 AM
WL-03066095 Travel Open 30 $0.00 Jan 15, 11:07 AM

Details