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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338035 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 15, 2026 → May 21, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 23, 2026
✗ SLA Missed (4 biz days late)
Active: 9 biz days
Paused: 79 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (May 21, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 20, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
⏸79d
⏸ Clock Paused
Status: Awaiting Parts
Jan 20 → May 12, 2026
79 business days (not counted)
▶ Clock Running
Status: Reschedule
May 12 → May 21, 2026
7 business days (counted)
Running total: 9 of 5 biz days used
Created: Jan 15, 2026 Completed: May 21, 2026
Business Days Used 9 / 5
0 5d budget +4d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0 / 5
Jan 15 → Jan 15 Ready for Scheduling ▶ Running 0 0 / 5
Jan 15 → Jan 20 Assigned ▶ Running 2 2 / 5
Jan 20 → May 12 Awaiting Parts ⏸ Paused 79 —
May 12 → May 21 Reschedule ▶ Running 7 9 / 5
Dispatch 0.0d
Material Management 79.8d
Coordinators 10.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
79.8 days
Over SLA
Coordinators
10.6 days
Over SLA
Billing
0.0 days
Created: Jan 15, 2026 Due: Jan 22, 2026 Completed: May 21, 2026 (118 days late)
📅
89.0 days Total Age
⏱️
79.8d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
86.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 15, 2026
Visit 2 May 21, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 210 days old
🚨
Primary Delay 79.8 days stuck in "Awaiting Parts"
⏱️
Total Delay 86.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
2.1d / 0.5d SLA
Awaiting Parts
79.8d / 3.0d SLA
Reschedule
7.6d / 2.0d SLA
Closed
3.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

6/11/26 BA - PO #4010580628HTM - $2,760.83

🔧 Work Performed
5/21/26: Jack received and installed. Preformed full function check. returned to service.
🔍 Technician Findings
Foot-end jack assembly worn and not functioning properly ; replacement required.
⚠️ Problem Description
Foot-end jack assembly not working(OOS). Gifford, Torre
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 15, 11:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 15, 5:59 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Torre Gifford
⏳ 1.8 business days
⏱️
Labor Added Jan 17, 4:01 PM
Type: Labor
Status: Open
Qty: 1.5
⏳ 1.0 business days
👷
Technician Assigned by Mark Franks Jan 20, 11:35 AM
Technician: Jon Sanchez
📦
▶
2 Parts Requested Jan 20, 12:55 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From: Assigned
To: Awaiting Parts
Duration in Previous: 4d 18h
🚨 80.0 business days
🔩
▶
2 2x Parts Added May 12, 3:14 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Audrey Tharp
From: Awaiting Parts
To: Reschedule
Duration in Previous: 112d 1h
⚠️ 8.0 business days
⏱️
▶
2 Labor Added May 21, 5:56 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jon Sanchez
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 9d 2h, 0m
⏳ 3.8 business days
📄
▶
2 Status: Ready to Bill May 27, 3:52 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 12.0 business days
🧾
Invoice Created Jun 11, 3:34 PM
Invoice Number: SM-263048

Bottlenecks

Assigned
Duration: 2.1 business days (threshold: 4.0 business hours)
Exceeded by 1.6 business days
Awaiting Parts
Duration: 79.8 business days (threshold: 3.0 business days)
Exceeded by 76.8 business days
Reschedule
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📦
Parts Order 00088667
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Jan 15, 11:09 AM
Invoice #
SM-263048

Work Details (4)

Name Type Status Qty Amount Date
WL-03069329 Labor Open 1.5 $142.50 Jan 17, 4:01 PM
WL-03223367 Parts Open 1 $2,095.30 May 12, 3:14 PM
WL-03223368 Expenses Open 1 $0.00 May 12, 3:14 PM
WL-03234792 Labor Open 3.5 $332.50 May 21, 5:56 PM

Details