📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116
Jan 15, 2026 → Feb 11, 2026
✅ Completed
P55 business days from creation
Target:Jan 22, 2026
🕐 Clock stopped: Completed (Feb 11)
⏸ 21d excluded (parts wait + holding)
✗ SLA Missed
Dispatch0.2d
Material Management17.1d
Coordinators5.4d
Billing0.0d
✗ SLA Missed
Dispatch
0.2 days
Material Management
17.1 days
Over SLA
Coordinators
5.4 days
Over SLA
Billing
0.0 days
Created: Jan 15, 2026
Due: Jan 22, 2026
Completed: Feb 11, 2026 (19 days late)
📅
20.0 daysTotal Age
⏱️
11.9d in Awaiting PartsLongest Stage
🔄
12 transitionsStatus Changes
⚠️
17.4d overTotal Delay
📦
3 orders, 0 quotesParts & Quotes
📝
6 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Jan 15, 2026
Visit 2Feb 5, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 119 days old
🚨
Primary Delay11.9 days stuck in "Awaiting Parts"
⏱️
Total Delay17.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
0.9d / 1.0d SLA
Assigned
4.5d / 0.5d SLA
Awaiting Parts
17.1d / 3.0d SLA
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
02/04/2026 KFricke - Both part orders canceled, per MFranks.
1/15/26 - PO #4010580100HTM
🔧Work Performed
2/5/26: Linkage replaced using customer supplied part. All functions tested. Can be returned to service once GE provides hard copy of PO.
Unit was returned to service
🔍Technician Findings
Side linkage control damaged; replacement required.
⚠️Problem Description
Torre Gifford: Damaged side linkage control assembly. (OOS)
📄Description
Stryker 1115 Big Wheel Prime Series Stretcher
Feb 4, 2026 2:57pm
@Melissa Owens @Jon Sanchez @Mark Franks Does this WO need to be cancelled or put back in RFS?
@Rhea Berry
PDF
Quote for PO Request Labor 601771435
Jan 17, 2026
PDF
GE Healthcare PO# 4010580100HTM Revision 0
Feb 11, 2026
Timeline
📋
▶
2
Work Order Created Jan 15, 11:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 15, 5:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From:Ready for Scheduling
To:Assigned
Duration in Previous:6h 46m
⏳1.8 business days
⏱️
Labor Added Jan 17, 3:49 PM
Type:Labor
Status:Open
Qty:2
⏳2.0 business days
📦
▶
2
Parts Requested Jan 20, 10:06 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Franks
From:Assigned
To:Awaiting Parts
Duration in Previous:4d 16h
👷
▶
2
Technician Assigned Jan 20, 11:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From:Awaiting Parts
To:Assigned
Duration in Previous:1h 26m
📦
Status: Awaiting Parts by Mark FranksJan 20, 11:43 AM
From:Assigned
To:Awaiting Parts
Duration in Previous:9m
⏳2.0 business days
📦
Parts Requested Jan 21, 2:35 PM
Order:00088763
Status:Canceled
🚨11.0 business days
🆕
Status: Entered by Keith FrickeFeb 4, 2:04 PM
From:Awaiting Parts
To:Entered
Duration in Previous:15d 2h
📅
▶
3
Status: Ready for Scheduling Feb 4, 3:46 PM
Status: Ready for Scheduling → Status: Assigned → Technician Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:4m
👷
Technician Assigned by Laura Hill
Technician:Jon Sanchez
📦
▶
2
Parts Requested Feb 5, 8:17 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Franks
From:Assigned
To:Awaiting Parts
Duration in Previous:16h 26m
⏱️
▶
3
3x Labor Added Feb 5, 12:05 PM
3x Labor Added → Parts Added → Travel Added
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
🚗
Travel Added
Type:Travel
Status:Open
Qty:8
⚠️5.0 business days
✔️
Status: Completed by Mark FranksFeb 11, 10:48 AM
From:Awaiting Parts, Completed
To:Completed, Closed
Duration in Previous:6d 2h, 0m
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Feb 16, 10:00 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:3m
🧾
Invoice Created Feb 17, 8:00 AM
Invoice Number:SM-254053
Bottlenecks
Assigned
Duration: 3.1 business days (threshold: 4.0 business hours)
Exceeded by 2.6 business days
Awaiting Parts
Duration: 11.9 business days (threshold: 3.0 business days)
Exceeded by 8.9 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.2 business hours
Awaiting Parts
Duration: 5.0 business days (threshold: 3.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)