Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338133 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Henry Ford Providence Novi — 47601 W Grand River, Novi MI, 48374

Jan 15, 2026 → Apr 18, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (54 biz days late)
Active: 64 biz days
🕐 Clock stopped: Completed (Apr 18, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
59d
▶ Clock Running
Status: Scheduled
Jan 16 → Apr 13, 2026
59 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 13 → Apr 15, 2026
2 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 18, 2026
2 business days (counted)
Running total: 64 of ? biz days used
Created: Jan 15, 2026 Completed: Apr 18, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Jan 15 Scheduled ▶ Running 0 0
Jan 15 → Jan 16 Ready for Scheduling ▶ Running 1 1
Jan 16 → Apr 13 Scheduled ▶ Running 59 60
Apr 13 → Apr 15 Ready for Scheduling ▶ Running 2 62
Apr 15 → Apr 18 Scheduled ▶ Running 2 64
Dispatch 0.0d
Coordinators 66.3d
Billing 2.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
66.3 days
Over SLA
Billing
2.5 days
Over SLA
Created: Jan 15, 2026 Due: Dec 31, 2026 Completed: Apr 18, 2026 (257 days early)
📅
64.5 days Total Age
⏱️
60.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
64.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
19 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 13, 2026
Visit 2 Apr 14, 2026
Visit 3 Apr 15, 2026
Visit 4 Apr 16, 2026
Visit 5 Apr 17, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 60.0 days stuck in "Scheduled"
⏱️
Total Delay 64.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
62.6d / 2.0d SLA
Ready for Scheduling
3.7d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/14/2026 1355 CM ack msg; LM w/JF, SZ; 1700 JF avail; 2029 Betty Jo cnfm ; ack cnfm; LM w/JF; 2033 JF ack cnfm; 4/11/26 1451 Fri cxl; LM w/JF; 0922 JF okay with chg; LM w/Betty Jo re cnfm1011 JF ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 15, 2:53 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 15, 8:35 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5h 40m
🚨 60.4 business days
📅
Status: Ready for Scheduling by Wayne Rush Apr 13, 9:25 AM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 87d 11h
⏳ 3.0 business days
🗓️
Status: Scheduled by Caitlin Mcgee Apr 15, 3:10 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 5h
🚗
3x Travel Added Apr 15, 4:28 PM
Type: Travel
Status: Open
Qty: 42
⏱️
10x Labor Added Apr 15, 4:41 PM
Type: Labor
Status: Open
Qty: 0.75, 0.5, 0.016666666666667, 8, 8.5
⏱️
Labor Added Apr 15, 4:50 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.9 business days
⏱️
▶
2 5x Labor Added Apr 18, 2:25 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Janice Flores
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 23h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 23, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 0h
📨
Status: Invoice Pending by Timothy Amburgey Apr 24, 9:54 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 42m
💰
▶
2 Status: Invoiced Apr 24, 5:13 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-260107

Bottlenecks

Scheduled
Duration: 60.0 business days (threshold: 2.0 business days)
Exceeded by 58.0 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.8 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Janice Flores
Scheduled
Apr 13, 9:00 AM
Created
Jan 15, 2:53 PM
Invoice #
SM-260107

Work Details (19)

Name Type Status Qty Amount Date
WL-03187330 Travel Open 42 $30.24 Apr 15, 4:28 PM
WL-03187331 Travel Open 42 $30.24 Apr 15, 4:28 PM
WL-03187329 Travel Open 42 $30.24 Apr 15, 4:28 PM
WL-03187358 Labor Open 0.75 $30.00 Apr 15, 4:41 PM
WL-03187359 Labor Open 0.5 $20.00 Apr 15, 4:41 PM
WL-03187360 Labor Open 0.016666666666667 $830.00 Apr 15, 4:41 PM
WL-03187361 Labor Open 8 $76.00 Apr 15, 4:41 PM
WL-03187363 Labor Open 0.75 $30.00 Apr 15, 4:41 PM
WL-03187364 Labor Open 0.016666666666667 $830.00 Apr 15, 4:41 PM
WL-03187365 Labor Open 8 $76.00 Apr 15, 4:41 PM
WL-03187362 Labor Open 0.5 $20.00 Apr 15, 4:41 PM
WL-03187356 Labor Open 0.5 $20.00 Apr 15, 4:41 PM
WL-03187357 Labor Open 8.5 $830.00 Apr 15, 4:41 PM
WL-03187389 Labor Open 0.5 $20.00 Apr 15, 4:50 PM
WL-03191890 Labor Open 0.5 $20.00 Apr 18, 2:25 PM
WL-03191891 Labor Open 0.016666666666667 $830.00 Apr 18, 2:25 PM
WL-03191892 Labor Open 8 $76.00 Apr 18, 2:25 PM
WL-03191893 Labor Open 0.5 $20.00 Apr 18, 2:25 PM
WL-03191894 Travel Open 42 $30.24 Apr 18, 2:25 PM

Details