📍 Henry Ford Providence Novi — 47601 W Grand River, Novi MI, 48374
Jan 15, 2026 → Apr 20, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (54 biz days late)
Active: 65 biz days
🕐 Clock stopped: Completed (Apr 20, 2026)
▶ Clock Running
Status: Scheduled
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 27, 2026
7 business days (counted)
Running total: 7 of ? biz days used
58d
▶ Clock Running
Status: Scheduled
Jan 27 → Apr 20, 2026
58 business days (counted)
Running total: 65 of ? biz days used
Created: Jan 15, 2026Completed: Apr 20, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 15 → Jan 15
Scheduled
▶ Running
0
0
Jan 15 → Jan 27
Ready for Scheduling
▶ Running
7
7
Jan 27 → Apr 20
Scheduled
▶ Running
58
65
Coordinators65.7d
Billing2.5d
✗ SLA Missed
Coordinators
65.7 days
Over SLA
Billing
2.5 days
Over SLA
Created: Jan 15, 2026
Due: Dec 31, 2026
Completed: Apr 20, 2026 (255 days early)
📅
65.5 daysTotal Age
⏱️
59.0d in ScheduledLongest Stage
🔄
6 transitionsStatus Changes
⚠️
66.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
31 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Apr 13, 2026
Visit 2Apr 14, 2026
Visit 3Apr 15, 2026
Visit 4Apr 16, 2026
Visit 5Apr 17, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay59.0 days stuck in "Scheduled"
⏱️
Total Delay66.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
6.7d / 1.0d SLA
Scheduled
59.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/14/2026 1355 CM ack msg; LM w/JF, SZ; 1/15/2026 1809 no JF; 1811 SZ avail; 1953 LM w/Betty Jo re cnfm; 1/20/2026 1625 CM 2nd msg w/Betty Jo; 1631 Betty Jo cnfm; 1724 ack cnfm; LM w/SZ; 1/22/2026 1508 CM 2nd msg w/SZ; 1531 SZ ack cnfm; 4/10/2026 1637 SZ says M cxl; 1644 Betty Jo cxl M; 1651 ack msg - LM w/managers
📅
Vendormate
Apr 17, 2026 11:00am – 7:00pm
Work Order: WO-01338135
Location: Henry Ford Providence Novi
Address: 47601 W Grand River, Novi, MI 48374
Contact Name: BettyJo Marsman
Contact Phone: 616-460-8382
Contact Email: betty.jo.marsman@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.
📅
Vendormate
Apr 16, 2026 11:00am – 7:00pm
Work Order: WO-01338135
Location: Henry Ford Providence Novi
Address: 47601 W Grand River, Novi, MI 48374
Contact Name: BettyJo Marsman
Contact Phone: 616-460-8382
Contact Email: betty.jo.marsman@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.
📅
Vendormate
Apr 15, 2026 11:00am – 7:00pm
Work Order: WO-01338135
Location: Henry Ford Providence Novi
Address: 47601 W Grand River, Novi, MI 48374
Contact Name: BettyJo Marsman
Contact Phone: 616-460-8382
Contact Email: betty.jo.marsman@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.
📅
Vendormate
Apr 14, 2026 11:00am – 7:00pm
Work Order: WO-01338135
Location: Henry Ford Providence Novi
Address: 47601 W Grand River, Novi, MI 48374
Contact Name: BettyJo Marsman
Contact Phone: 616-460-8382
Contact Email: betty.jo.marsman@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa.
📅
PH CXL
Apr 13, 2026 11:00am – 7:00pm
Work Order: WO-01338135
Location: Henry Ford Providence Novi
Address: 47601 W Grand River, Novi, MI 48374
Contact Name: BettyJo Marsman
Contact Phone: 616-460-8382
Contact Email: betty.jo.marsman@philips.com
Use the link below to access your work order to Accept and Schedule your work.
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Timeline
📋
▶
2
Work Order Created Jan 15, 2:55 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From:Ready for Scheduling, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
⚠️7.0 business days
👷
▶
2
Technician Assigned Jan 26, 8:09 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling
To:Scheduled
Duration in Previous:11d 5h
🚨53.5 business days
📅
Dispatch Scheduled by Caitlin McgeeApr 10, 4:51 PM
Scheduled For:2026-04-14T15:00:00.000+0000
⏳0.9 business days
💵
▶
2
11x Expenses Added Apr 12, 11:01 AM
11x Expenses Added → 7x Expenses Added
💵
7x Expenses Added
Type:Expenses, Travel
Status:Open
Qty:1, 59
⏳2.0 business days
⏱️
4x Labor Added Apr 14, 9:58 AM
Type:Labor
Status:Open
Qty:8.25, 0.5
⏱️
3x Labor Added Apr 15, 8:31 AM
Type:Labor
Status:Open
Qty:0.5, 8
⏳2.0 business days
⏱️
3x Labor Added Apr 16, 6:13 PM
Type:Labor
Status:Open
Qty:0.5, 8
⏱️
2x Labor Added Apr 17, 8:19 AM
Type:Labor
Status:Open
Qty:0.5, 8
⏳2.0 business days
⏱️
Labor Added Apr 20, 7:44 AM
Type:Labor
Status:Open
Qty:7.75
✔️
Status: Completed by Susan ZornApr 20, 8:18 AM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:83d 11h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushApr 23, 3:11 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 6h
📨
Status: Invoice Pending by Timothy AmburgeyApr 24, 9:54 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:18h 42m
💰
▶
2
Status: Invoiced Apr 24, 5:13 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-260107
Bottlenecks
Ready for Scheduling
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days
Scheduled
Duration: 59.0 business days (threshold: 2.0 business days)
Exceeded by 57.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)