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WO-01338158 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Roper St. Francis Berkeley Hospital — 100 Callen Blvd, Summerville SC, 29486

Jan 15, 2026 → Mar 19, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 23, 2026
✗ SLA Missed (23 biz days late)
Active: 28 biz days
Paused: 15 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 19, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 21, 2026
3 business days (counted)
Running total: 3 of 5 biz days used
⏸15d
⏸ Clock Paused
Status: Awaiting Parts
Jan 21 → Feb 11, 2026
15 business days (not counted)
25d
▶ Clock Running
Status: Reschedule
Feb 11 → Mar 19, 2026
25 business days (counted)
Running total: 28 of 5 biz days used
Created: Jan 15, 2026 Completed: Mar 19, 2026
Business Days Used 28 / 5
0 5d budget +23d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0 / 5
Jan 15 → Jan 15 Ready for Scheduling ▶ Running 0 0 / 5
Jan 15 → Jan 21 Assigned ▶ Running 3 3 / 5
Jan 21 → Feb 11 Awaiting Parts ⏸ Paused 15 —
Feb 11 → Mar 19 Reschedule ▶ Running 25 28 / 5
Dispatch 0.0d
Material Management 16.0d
Coordinators 28.5d
Field Work 1.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
16.0 days
Over SLA
Coordinators
28.5 days
Over SLA
Field Work
1.0 days
Billing
0.1 days
Created: Jan 15, 2026 Due: Jan 22, 2026 Completed: Mar 19, 2026 (55 days late)
📅
43.3 days Total Age
⏱️
25.2d in Reschedule Longest Stage
🔄
9 transitions Status Changes
⚠️
39.9d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits (1 reschedule)
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 21, 2026
Visit 2 Mar 4, 2026
Visit 3 Mar 18, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 25.2 days stuck in "Reschedule"
⏱️
Total Delay 39.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.2d / 0.5d SLA
Awaiting Parts
16.0d / 3.0d SLA
Reschedule
25.2d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
3/4ms: searched for parts - searched for asset - discovered it was placed back in circulation and was in use ms3/18: searched for asset - found in use - spoke with nurses and pt to swap beds - moved bed to biomed shop area - replaced side linkage, big wheel parts and 2 roll pins - cycle tested unit - returned to ER dept
🔍 Technician Findings
1/21: found side linkage inop - found big wheel inop - parts ordered
⚠️ Problem Description
Requested by GE: Side control linkage broken/ Serial# 2019006704319
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 15, 4:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 15, 5:18 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Matthew Sebzda
⏳ 3.8 business days
📦
▶
2 Parts Requested Jan 21, 8:06 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Matthew Sebzda
From: Assigned
To: Awaiting Parts
Duration in Previous: 5d 14h
⏱️
2x Labor Added Jan 21, 8:13 AM
Type: Labor
Status: Open
Qty: 0.25
⚠️ 9.0 business days
📦
Parts Requested Feb 2, 10:40 AM
Order: 00089489
Status: Closed
⚠️ 7.0 business days
🔩
10x Parts Added Feb 10, 9:24 AM
Type: Parts, Expenses
Status: Open
Qty: 1, 2
🔩
▶
2 2x Parts Added Feb 11, 8:54 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 21d 0h
🚨 15.0 business days
⏱️
Labor Added Mar 4, 4:37 PM
Type: Labor
Status: Open
Qty: 1
🚨 10.9 business days
⏱️
▶
3 Labor Added Mar 18, 9:09 PM
Labor Added → Parts Added → Status: Completed
🔩
Parts Added
Type: Parts
Status: Open
Qty: 2
✔️
Status: Completed by Matthew Sebzda
From: Reschedule
To: Completed
Duration in Previous: 35d 11h
🏁
Status: Closed by Matthew Sebzda Mar 19, 10:34 AM
From: Completed
To: Closed
Duration in Previous: 13h 21m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 20, 10:38 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
Status: Invoice Pending by Hannah Shaw Mar 20, 11:09 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 30m
💰
Status: Invoiced by Hannah Shaw Mar 20, 11:14 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 2.0 business days
🧾
Invoice Created Mar 23, 8:00 AM
Invoice Number: SM-257143

Bottlenecks

Assigned
Duration: 3.2 business days (threshold: 4.0 business hours)
Exceeded by 2.7 business days
Awaiting Parts
Duration: 16.0 business days (threshold: 3.0 business days)
Exceeded by 13.0 business days
Reschedule
Duration: 25.2 business days (threshold: 2.0 business days)
Exceeded by 23.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📦
Parts Order 00088717
Closed
📦
Parts Order 00089489
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 15, 4:26 PM
Invoice #
SM-257143

Work Details (17)

Name Type Status Qty Amount Date
WL-03072956 Labor Open 0.25 $0.00 Jan 21, 8:13 AM
WL-03072957 Labor Open 2 $0.00 Jan 21, 8:13 AM
WL-03098870 Parts Open 1 $0.00 Feb 10, 9:24 AM
WL-03098871 Parts Open 1 $0.00 Feb 10, 9:24 AM
WL-03098872 Parts Open 1 $0.00 Feb 10, 9:24 AM
WL-03098873 Parts Open 2 $0.00 Feb 10, 9:24 AM
WL-03098874 Parts Open 1 $0.00 Feb 10, 9:24 AM
WL-03098875 Parts Open 1 $0.00 Feb 10, 9:24 AM
WL-03098876 Parts Open 1 $0.00 Feb 10, 9:24 AM
WL-03098877 Parts Open 1 $0.00 Feb 10, 9:24 AM
WL-03098878 Parts Open 1 $0.00 Feb 10, 9:24 AM
WL-03098879 Expenses Open 1 $0.00 Feb 10, 9:24 AM
WL-03100592 Parts Open 1 $0.00 Feb 11, 8:54 AM
WL-03100593 Expenses Open 1 $0.00 Feb 11, 8:54 AM
WL-03130289 Labor Open 1 $0.00 Mar 4, 4:37 PM
WL-03150368 Labor Open 2 $0.00 Mar 18, 9:09 PM
WL-03150373 Parts Open 2 $0.00 Mar 18, 9:12 PM

Details