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← WO Overview

WO-01338196 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 University of Iowa Hospital and Clinics — 200 Hawkins Drive SE, Iowa City IA, 52242

Jan 15, 2026 → Apr 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (49 biz days late)
Active: 58 biz days
🕐 Clock stopped: Completed (Apr 11, 2026)
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 20, 2026
1 business day (counted)
Running total: 1 of ? biz days used
57d
▶ Clock Running
Status: Scheduled
Jan 20 → Apr 11, 2026
57 business days (counted)
Running total: 58 of ? biz days used
Created: Jan 16, 2026 Completed: Apr 11, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Scheduled ▶ Running 0 0
Jan 16 → Jan 16 Ready for Scheduling ▶ Running 0 0
Jan 16 → Jan 16 Scheduled ▶ Running 0 0
Jan 16 → Jan 20 Ready for Scheduling ▶ Running 1 1
Jan 20 → Apr 11 Scheduled ▶ Running 57 58
Coordinators 59.7d
Billing 5.6d
✗ SLA Missed
Coordinators
59.7 days
Over SLA
Billing
5.6 days
Over SLA
Created: Jan 16, 2026 Due: Dec 31, 2026 Completed: Apr 11, 2026 (264 days early)
📅
59.0 days Total Age
⏱️
57.1d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
61.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Apr 6, 2026
Visit 2 Apr 7, 2026
Visit 3 Apr 8, 2026
Visit 4 Apr 9, 2026
Visit 5 Apr 10, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 57.1 days stuck in "Scheduled"
⏱️
Total Delay 61.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.6d / 1.0d SLA
Scheduled
57.1d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
4.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/15/2026 1919 CM ack msg; LM w/DR, SC; SC other shift; 1/16/2026 IC REQUESTING TK, but status of needs unclear; 1418 LM w/TN; 1502 TN avail; 1610 LM w/Kristie re cnfm; 1623 Kristie cnfm; 1918 ack cnfm; LM w/TN; 1/20/2026 1623 CM 2nd msg w/TN; 1815 TN ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 15, 7:22 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
📅
▶
3 Dispatch Scheduled Jan 16, 2:19 PM
Dispatch Scheduled → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 18h 56m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Jan 20, 6:19 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Tikisha Nock
🚨 53.7 business days
🚗
▶
2 Travel Added Apr 6, 10:50 PM
Travel Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 3.5, 1
⏱️
2x Labor Added Apr 7, 10:05 AM
Type: Labor, Expenses
Status: Open
Qty: 8, 1
⏱️
Labor Added Apr 7, 10:12 AM
Type: Labor
Status: Open
Qty: 0.25
💵
Expenses Added Apr 7, 1:50 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 2x Expenses Added Apr 8, 8:57 AM
2x Expenses Added → Expenses Added → Labor Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
⏱️
▶
2 Labor Added Apr 8, 9:03 AM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 8, 1
⏱️
▶
3 2x Labor Added Apr 9, 8:51 AM
2x Labor Added → 2x Labor Added → Expenses Added
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.25, 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Apr 9, 4:19 PM
Type: Labor
Status: Open
Qty: 0.25
⏱️
▶
2 2x Labor Added Apr 10, 9:14 AM
2x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
🚗
▶
3 Travel Added Apr 11, 5:20 PM
Travel Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Tikisha Nock
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 80d 22h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 16, 2:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
📨
Status: Invoice Pending by Timothy Amburgey Apr 17, 9:47 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 59m
⏳ 4.0 business days
💰
▶
2 Status: Invoiced Apr 22, 1:21 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259536

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours
Scheduled
Duration: 57.1 business days (threshold: 2.0 business days)
Exceeded by 55.1 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Invoice Pending
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Tikisha Nock
Scheduled
Apr 7, 8:00 AM
Created
Jan 15, 7:22 PM
Invoice #
SM-259536

Work Details (26)

Name Type Status Qty Amount Date
WL-03175445 Travel Open 198 $142.56 Apr 6, 10:50 PM
WL-03175446 Labor Open 3.5 $140.00 Apr 6, 10:52 PM
WL-03175447 Expenses Open 1 $68.00 Apr 6, 10:52 PM
WL-03175452 Expenses Open 1 $153.92 Apr 6, 10:52 PM
WL-03175684 Labor Open 8 $977.00 Apr 7, 10:05 AM
WL-03175686 Expenses Open 1 $68.00 Apr 7, 10:05 AM
WL-03175695 Labor Open 0.25 $10.00 Apr 7, 10:12 AM
WL-03176042 Expenses Open 1 $153.92 Apr 7, 1:50 PM
WL-03177262 Expenses Open 1 $14.75 Apr 8, 8:57 AM
WL-03177265 Expenses Open 1 $68.00 Apr 8, 8:58 AM
WL-03177267 Expenses Open 1 $14.75 Apr 8, 9:00 AM
WL-03177268 Labor Open 0.25 $10.00 Apr 8, 9:01 AM
WL-03177271 Labor Open 0.25 $10.00 Apr 8, 9:03 AM
WL-03177273 Labor Open 8 $977.00 Apr 8, 9:05 AM
WL-03177278 Expenses Open 1 $153.91 Apr 8, 9:05 AM
WL-03179086 Labor Open 8 $977.00 Apr 9, 8:51 AM
WL-03179088 Labor Open 0.25 $10.00 Apr 9, 8:51 AM
WL-03179092 Labor Open 0.25 $10.00 Apr 9, 8:52 AM
WL-03179093 Expenses Open 1 $68.00 Apr 9, 8:53 AM
WL-03179094 Expenses Open 1 $153.91 Apr 9, 8:53 AM
WL-03180113 Labor Open 0.25 $10.00 Apr 9, 4:19 PM
WL-03181046 Labor Open 0.25 $10.00 Apr 10, 9:14 AM
WL-03181049 Labor Open 8 $977.00 Apr 10, 9:15 AM
WL-03181060 Expenses Open 1 $68.00 Apr 10, 9:16 AM
WL-03182811 Travel Open 198 $142.56 Apr 11, 5:20 PM
WL-03182812 Labor Open 0.5 $20.00 Apr 11, 5:23 PM

Details