Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338198 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Jan 16, 2026 → Jan 16, 2026

✅ Completed
PC Per client agreement
Target: Jan 16, 2026
🕐 Clock stopped: Completed (Jan 16)
✓ SLA Met
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Jan 16, 2026 Due: Jan 16, 2026 Completed: Jan 16, 2026 (on time)
📅
0.1 days Total Age
⏱️
2.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 118 days old
🚨
Primary Delay 2.0 days stuck in "Ready to Bill"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/16/26 MMcNamara
Problem Description    
Standard service.

Technician Findings:    
LX unit and 4 probes require relabeling.

Work Performed :   
Standard service, All components re-labeled
 
🔧 Work Performed
Standard Service, all components re-labeled
🔍 Technician Findings
LX unit and 4 probes require relabeling
⚠️ Problem Description
Standard service

Timeline

📋
▶
4 Work Order Created Jan 16, 6:45 AM
Work Order Created → Expenses Added → Technician Assigned → Status: Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: a0hF00000068GXfIAM, Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 0m
⏱️
3x Labor Added Jan 16, 7:11 AM
Type: Labor
Status: Open
Qty: 3.5, 1, 1.25
✔️
▶
2 Status: Completed Jan 16, 7:31 AM
Status: Completed → Status: Closed
🏁
Status: Closed by MICHAEL MCNAMARA
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 1m, 0m
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Jan 19, 4:57 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-251663

Bottlenecks

Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Jan 16, 6:45 AM
Invoice #
SM-251663

Work Details (4)

Name Type Status Qty Amount Date
WL-03067538 Expenses Open 1 $0.00 Jan 16, 6:45 AM
WL-03067554 Labor Open 3.5 $367.50 Jan 16, 7:11 AM
WL-03067555 Labor Open 1 $105.00 Jan 16, 7:11 AM
WL-03067556 Labor Open 1.25 $148.75 Jan 16, 7:11 AM

Details