Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338205 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 UMASS Memorial Health Care — 119 Belmont St, Worcester MA, 01605

Jan 16, 2026 → Apr 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (171 biz days early)
Active: 20 biz days
Paused: 47 biz days
🕐 Clock stopped: Completed (Apr 23, 2026)
▶ Clock Running
Status: Created
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸47d
⏸ Clock Paused
Status: Ready for Release
Jan 19 → Mar 26, 2026
47 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Mar 26 → Apr 23, 2026
20 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 16, 2026 Completed: Apr 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 19 Created ▶ Running 0 0
Jan 19 → Mar 26 Ready for Release ⏸ Paused 47 —
Mar 26 → Mar 26 Assigned ▶ Running 0 0
Mar 26 → Apr 23 Scheduled ▶ Running 20 20
Dispatch 1.0d
Holding 47.0d (excluded)
Coordinators 20.8d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding (excluded from total)
47.0 days
Coordinators
20.8 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Jan 16, 2026 Due: Dec 31, 2026 Completed: Apr 23, 2026 (252 days early)
📅
68.0 days Total Age
⏱️
47.0d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
24.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 47.0 days stuck in "Ready for Release"
⏱️
Total Delay 24.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
47.0d
Assigned
0.0d / 0.5d SLA
Scheduled
20.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.5d / 1.0d SLA
07e-Partial Project
1.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
03/26/2026 mklose rcvd email from April Adv will complete April 2nd. 03/25/2026 mklose sent email to POC to adv april can begin next week. . 03/11/2026 MHamersley - called 401-207-3787, call went to VM/LM IntelliVue G7m DE43802631 - UMMHC Memorial Belmonte st 120 01/29/2026 Mklose emailed POC offered April, Feb 3
🔧 Work Performed
FCO86201958
🔍 Technician Findings
FCO86201958
⚠️ Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄 Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞 Call Description
FCO86201958

Timeline

📋
Work Order Created Jan 16, 9:06 AM
Work Order: WO-01338205
Type: FCO
Priority: PC
⏳ 1.0 business days
✅
Status: Ready for Release by Megan Klose Jan 19, 4:36 PM
From: Entered
To: Ready for Release
Duration in Previous: 3d 7h
🚨 47.0 business days
👷
▶
2 Technician Assigned Mar 26, 1:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From: Ready for Release
To: Assigned
Duration in Previous: 65d 20h
🗓️
▶
2 Status: Scheduled Mar 26, 1:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-04-02T13:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Megan Klose Apr 8, 4:11 PM
Scheduled For: 2026-04-10T13:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Megan Klose Apr 15, 10:43 AM
Scheduled For: 2026-04-24T13:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Megan Klose Apr 23, 1:41 PM
Scheduled For: 2026-04-23T14:00:00.000+0000
⏱️
2x Labor Added Apr 23, 2:58 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Apr 23, 3:38 PM
Status: Completed → Status: Closed
🏁
Status: Closed by April Nuovo
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 5.8 business days
⏱️
▶
2 Labor Added Apr 30, 6:37 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 6d 15h
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 4:27 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 9h 46m
💰
Status: Invoiced by Josh Longway May 1, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 34m

Bottlenecks

Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 20.8 business days (threshold: 2.0 business days)
Exceeded by 18.8 business days
Closed
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Apr 23, 10:00 AM
Created
Jan 16, 9:06 AM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03198171 Labor Open 1 $47.50 Apr 23, 2:58 PM
WL-03198172 Labor Open 1 $155.00 Apr 23, 2:58 PM
WL-03208519 Labor Open 0.016666666666667 $38.00 Apr 30, 6:37 AM

Details