📍 UMASS Memorial Health Care — 119 Belmont St, Worcester MA, 01605
Jan 16, 2026 → Apr 23, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (171 biz days early)
Active: 20 biz days
Paused: 47 biz days
🕐 Clock stopped: Completed (Apr 23, 2026)
▶ Clock Running
Status: Created
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸47d
⏸ Clock Paused
Status: Ready for Release
Jan 19 → Mar 26, 2026
47 business days (not counted)
▶ Clock Running
Status: Assigned
Mar 26 → Mar 26, 2026
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Mar 26 → Apr 23, 2026
20 business days (counted)
Running total: 20 of ? biz days used
Created: Jan 16, 2026Completed: Apr 23, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 16 → Jan 19
Created
▶ Running
0
0
Jan 19 → Mar 26
Ready for Release
⏸ Paused
47
—
Mar 26 → Mar 26
Assigned
▶ Running
0
0
Mar 26 → Apr 23
Scheduled
▶ Running
20
20
Dispatch1.0d
Holding47.0d (excluded)
Coordinators20.8d
Field Work0.0d
Billing24.4d
✓ SLA Met
Dispatch
1.0 days
Over SLA
Holding(excluded from total)
47.0 days
Coordinators
20.8 days
Over SLA
Field Work
0.0 days
Billing
24.4 days
Over SLA
Created: Jan 16, 2026
Due: Dec 31, 2026
Completed: Apr 23, 2026 (252 days early)
📅
68.0 daysTotal Age
⏱️
47.0d in Ready for ReleaseLongest Stage
🔄
10 transitionsStatus Changes
⚠️
24.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay47.0 days stuck in "Ready for Release"
⏱️
Total Delay24.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.0d / 0.5d SLA
Ready for Release
47.0d
Assigned
0.0d / 0.5d SLA
Scheduled
20.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.5d / 1.0d SLA
07e-Partial Project
1.0d
Ready to Bill
1.4d / 1.0d SLA
Invoiced
16.0d
Billing Correction Needed
7.0d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
05/22/2026 Jsackett - Deleted SM-260653, returned WO to Billing Correction for Update + Rebill per credit request
5.19.2026 TAmburgey - Philips rejected because we charged 2 travels for 1 device that wasn't completed and asked us to revise. Emailed Mandy (cc Yecenia) to confirm whether we can still bill planner labor since the work was performed.
03/26/2026 mklose rcvd email from April Adv will complete April 2nd. 03/25/2026 mklose sent email to POC to adv april can begin next week. . 03/11/2026 MHamersley - called 401-207-3787, call went to VM/LM IntelliVue G7m DE43802631 - UMMHC Memorial Belmonte st 120 01/29/2026 Mklose emailed POC offered April, Feb 3
🔧Work Performed
FCO86201958
🔍Technician Findings
FCO86201958
⚠️Problem Description
866173 IntelliVue G7m Anesthesia Gas Module - Exchange of G7m Gas Modules with potential pump issue
📄Description
Philips - IntelliVue G7m Anesthesia Gas Module
📞Call Description
FCO86201958
📞
Live Call_Left Message
Completed Mar 11, 2026
03/11/2026 MHamersley - called 401-207-3787, call went to VM/LM
📅
WO-01338208 - FCO - DD: 12/31/2026 - - IntelliVue G7m - Worcester - UMASS Memorial Health Care
Apr 23, 2026 9:30am – 6:30pm
Work Order: WO-01338208
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-14162965
Location: UMASS Memorial Health Care
Address: 119 Belmont St, Worcester, MA 01605
Manufacturer: Philips
Model #: IntelliVue G7m
Serial #: DE43804457
Contact Name: Kimberly Bogan
Contact Phone: 401.207.3787
Contact
Timeline
📋
Work Order Created Jan 16, 9:13 AM
Work Order:WO-01338208
Type:FCO
Priority:PC
⏳1.0 business days
✅
Status: Ready for Release by Megan KloseJan 19, 4:35 PM
From:Entered
To:Ready for Release
Duration in Previous:3d 7h
🚨47.0 business days
👷
▶
2
Technician Assigned Mar 26, 1:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Megan Klose
From:Ready for Release
To:Assigned
Duration in Previous:65d 20h
🗓️
▶
2
Status: Scheduled Mar 26, 1:43 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For:2026-04-02T12:00:00.000+0000
🚨10.0 business days
📅
Dispatch Scheduled by Megan KloseApr 8, 4:08 PM
Scheduled For:2026-04-10T12:00:00.000+0000
⚠️6.0 business days
📅
Dispatch Scheduled by Megan KloseApr 15, 10:41 AM
Scheduled For:2026-04-24T12:00:00.000+0000
⚠️7.0 business days
📅
Dispatch Scheduled by Megan KloseApr 23, 1:41 PM
Scheduled For:2026-04-23T13:30:00.000+0000
⏱️
2x Labor Added Apr 23, 2:56 PM
Type:Labor
Status:Open
Qty:0.5, 1
🚗
Travel Added Apr 23, 3:01 PM
Type:Travel
Status:Open
Qty:42
✔️
▶
2
Status: Completed Apr 23, 3:35 PM
Status: Completed → Status: Closed
🏁
Status: Closed by April Nuovo
From:Completed
To:Closed
Duration in Previous:1m
⚠️5.8 business days
📋
Status: 07e-Partial Project by Timothy AmburgeyApr 30, 6:40 AM
From:Closed
To:07e-Partial Project
Duration in Previous:6d 15h
📄
Status: Ready to Bill by Timothy AmburgeyApr 30, 4:27 PM
From:07e-Partial Project
To:Ready to Bill
Duration in Previous:9h 46m
💰
Status: Invoiced by Josh LongwayMay 1, 4:01 AM
From:Ready to Bill
To:Invoiced
Duration in Previous:11h 34m
🚨16.0 business days
💵
Status: Billing Review by Jane SackettMay 22, 11:02 AM
From:Invoiced, Billing Review
To:Billing Review, Billing Correction Needed
Duration in Previous:21d 7h, 0m
⚠️7.0 business days
📄
Status: Ready to Bill by Timothy AmburgeyJun 2, 10:53 AM
From:Billing Correction Needed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:10d 23h, 0m
🚨32.0 business days
🧾
Invoice Created Jul 17, 10:24 AM
Invoice Number:SM-263566
Bottlenecks
Entered
Duration: 1.0 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business hours
Scheduled
Duration: 20.8 business days (threshold: 2.0 business days)
Exceeded by 18.8 business days
Closed
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)