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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338243 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Our Lady of Lourdes Regional Medical Center — 4801 Ambassador Caffery Pkwy, Lafayette LA, 70508

Jan 16, 2026 → Mar 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 33 biz days
🕐 Clock stopped: Completed (Mar 8, 2026)
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 26, 2026
5 business days (counted)
Running total: 5 of ? biz days used
28d
▶ Clock Running
Status: Scheduled
Jan 26 → Mar 8, 2026
28 business days (counted)
Running total: 33 of ? biz days used
Created: Jan 16, 2026 Completed: Mar 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0
Jan 16 → Jan 16 Scheduled ▶ Running 0 0
Jan 16 → Jan 26 Ready for Scheduling ▶ Running 5 5
Jan 26 → Mar 8 Scheduled ▶ Running 28 33
Dispatch 0.0d
Coordinators 34.7d
Billing 1.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
34.7 days
Over SLA
Billing
1.9 days
Over SLA
Created: Jan 16, 2026 Due: Dec 31, 2026 Completed: Mar 8, 2026 (298 days early)
📅
34.0 days Total Age
⏱️
28.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
35.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
28 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 2, 2026
Visit 2 Mar 3, 2026
Visit 3 Mar 4, 2026
Visit 4 Mar 5, 2026
Visit 5 Mar 6, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 28.8 days stuck in "Scheduled"
⏱️
Total Delay 35.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
28.8d / 2.0d SLA
Ready for Scheduling
6.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16/26 1110 chg for SS; LM w/SS; 1136 SS okay ; LM wBeth re cnfm; 2030 Beth cnfm; 1/19/26 0945 ack cnfm, LM w/SS


IT ERROR WILL NOT ALLOW TECHNICIAN TO BE ADDED

Timeline

📋
▶
3 Work Order Created Jan 16, 11:08 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Jan 26, 12:58 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 10d 1h
🚨 26.0 business days
⏱️
▶
2 4x Labor Added Mar 3, 10:27 AM
4x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
7x Labor Added Mar 4, 1:42 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 8, 1
⏱️
▶
2 3x Labor Added Mar 5, 9:58 AM
3x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
4x Labor Added Mar 6, 10:12 AM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 4, 1
⏳ 1.0 business days
⏱️
▶
3 Labor Added Mar 8, 10:22 AM
Labor Added → 4x Expenses Added → 2x Travel Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 245.5
✔️
Status: Completed by Sabrina Schweitzer Mar 8, 10:28 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 40d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
📨
Status: Invoice Pending by Timothy Amburgey Mar 13, 1:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 48m
💰
▶
2 Status: Invoiced Mar 13, 4:36 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256497

Bottlenecks

Ready for Scheduling
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Scheduled
Duration: 28.8 business days (threshold: 2.0 business days)
Exceeded by 26.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sabrina Schweitzer
Scheduled
Mar 3, 8:00 AM
Created
Jan 16, 11:08 AM
Invoice #
SM-256497

Work Details (28)

Name Type Status Qty Amount Date
WL-03127569 Labor Open 3.5 $140.00 Mar 3, 10:27 AM
WL-03127570 Labor Open 0.5 $20.00 Mar 3, 10:27 AM
WL-03127571 Labor Open 8 $830.00 Mar 3, 10:27 AM
WL-03127572 Labor Open 0.5 $20.00 Mar 3, 10:27 AM
WL-03127575 Expenses Open 1 $3.00 Mar 3, 10:28 AM
WL-03129806 Labor Open 0.5 $20.00 Mar 4, 1:42 PM
WL-03129807 Labor Open 8 $830.00 Mar 4, 1:42 PM
WL-03129808 Labor Open 0.5 $20.00 Mar 4, 1:42 PM
WL-03129811 Expenses Open 1 $3.00 Mar 4, 1:43 PM
WL-03129812 Expenses Open 1 $68.00 Mar 4, 1:43 PM
WL-03129813 Expenses Open 1 $68.00 Mar 4, 1:43 PM
WL-03129814 Expenses Open 1 $68.00 Mar 4, 1:43 PM
WL-03131246 Labor Open 0.5 $20.00 Mar 5, 9:58 AM
WL-03131247 Labor Open 8 $830.00 Mar 5, 9:58 AM
WL-03131248 Labor Open 0.5 $20.00 Mar 5, 9:58 AM
WL-03131251 Expenses Open 1 $68.00 Mar 5, 9:59 AM
WL-03131252 Expenses Open 1 $3.00 Mar 5, 9:59 AM
WL-03133182 Labor Open 0.5 $20.00 Mar 6, 10:12 AM
WL-03133183 Labor Open 4 $830.00 Mar 6, 10:12 AM
WL-03133185 Expenses Open 1 $68.00 Mar 6, 10:13 AM
WL-03133186 Expenses Open 1 $3.00 Mar 6, 10:13 AM
WL-03135031 Labor Open 5 $200.00 Mar 8, 10:22 AM
WL-03135032 Expenses Open 1 $0.00 Mar 8, 10:25 AM
WL-03135033 Expenses Open 1 $0.00 Mar 8, 10:25 AM
WL-03135034 Expenses Open 1 $0.00 Mar 8, 10:25 AM
WL-03135035 Expenses Open 1 $0.00 Mar 8, 10:25 AM
WL-03135036 Travel Open 245.5 $176.76 Mar 8, 10:27 AM
WL-03135037 Travel Open 245.5 $176.76 Mar 8, 10:27 AM

Details