Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338274 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wellstar MCG — 1120 15th St Augusta GA, Augusta GA, 30912

Jan 16, 2026 → Mar 29, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (39 biz days late)
Active: 48 biz days
🕐 Clock stopped: Completed (Mar 29, 2026)
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
48d
▶ Clock Running
Status: Scheduled
Jan 19 → Mar 29, 2026
48 business days (counted)
Running total: 48 of ? biz days used
Created: Jan 16, 2026 Completed: Mar 29, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0
Jan 16 → Jan 16 Scheduled ▶ Running 0 0
Jan 16 → Jan 19 Ready for Scheduling ▶ Running 0 0
Jan 19 → Mar 29 Scheduled ▶ Running 48 48
Dispatch 0.0d
Coordinators 48.8d
Billing 3.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
48.8 days
Over SLA
Billing
3.6 days
Over SLA
Created: Jan 16, 2026 Due: Dec 31, 2026 Completed: Mar 29, 2026 (277 days early)
📅
48.8 days Total Age
⏱️
48.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
49.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 23, 2026
Visit 2 Mar 24, 2026
Visit 3 Mar 25, 2026
Visit 4 Mar 26, 2026
Visit 5 Mar 27, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 48.0 days stuck in "Scheduled"
⏱️
Total Delay 49.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
48.0d / 2.0d SLA
Ready for Scheduling
0.8d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16/2026 1245 CM ack msg; LM w/BB; 1247 BB avail; 1352 LM w/Virginia re cnfm; 1423 Virginia cnfm; ack cnfm; LM w/BB; 1538 BB ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 16, 12:45 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 1.0 business days
👷
▶
2 Technician Assigned Jan 19, 4:33 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 3h
🚨 46.0 business days
💵
19x Expenses Added Mar 25, 5:08 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 10
⏱️
9x Labor Added Mar 25, 5:23 PM
Type: Labor
Status: Open
Qty: 7.5, 0.5, 3
⏱️
4x Labor Added Mar 26, 2:53 PM
Type: Labor
Status: Open
Qty: 0.5, 3
⏱️
2x Labor Added Mar 27, 11:11 AM
Type: Labor
Status: Open
Qty: 0.5, 8
⏳ 1.0 business days
⏱️
Labor Added Mar 29, 9:16 AM
Type: Labor
Status: Open
Qty: 6.5
✔️
Status: Completed by Breyn Bailey Mar 29, 9:26 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 68d 15h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 2, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 6h
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 9:28 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 53m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Apr 6, 1:30 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258332

Bottlenecks

Scheduled
Duration: 48.0 business days (threshold: 2.0 business days)
Exceeded by 46.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Breyn Bailey
Scheduled
Mar 24, 12:00 PM
Created
Jan 16, 12:45 PM
Invoice #
SM-258332

Work Details (35)

Name Type Status Qty Amount Date
WL-03159238 Expenses Open 1 $692.36 Mar 25, 5:08 PM
WL-03159239 Expenses Open 1 $158.63 Mar 25, 5:08 PM
WL-03159240 Expenses Open 1 $68.00 Mar 25, 5:08 PM
WL-03159241 Expenses Open 1 $7.00 Mar 25, 5:08 PM
WL-03159242 Expenses Open 1 $158.63 Mar 25, 5:08 PM
WL-03159243 Expenses Open 1 $68.00 Mar 25, 5:08 PM
WL-03159244 Expenses Open 1 $7.00 Mar 25, 5:08 PM
WL-03159245 Expenses Open 1 $158.63 Mar 25, 5:08 PM
WL-03159246 Expenses Open 1 $68.00 Mar 25, 5:08 PM
WL-03159247 Expenses Open 1 $7.00 Mar 25, 5:08 PM
WL-03159248 Expenses Open 1 $158.63 Mar 25, 5:08 PM
WL-03159249 Expenses Open 1 $68.00 Mar 25, 5:08 PM
WL-03159250 Expenses Open 1 $7.00 Mar 25, 5:08 PM
WL-03159251 Expenses Open 1 $68.00 Mar 25, 5:08 PM
WL-03159252 Expenses Open 1 $88.00 Mar 25, 5:08 PM
WL-03159253 Expenses Open 1 $181.17 Mar 25, 5:08 PM
WL-03159254 Expenses Open 1 $5.98 Mar 25, 5:08 PM
WL-03159255 Travel Open 10 $7.20 Mar 25, 5:09 PM
WL-03159256 Travel Open 10 $7.20 Mar 25, 5:09 PM
WL-03159305 Labor Open 7.5 $300.00 Mar 25, 5:23 PM
WL-03159306 Labor Open 0.5 $20.00 Mar 25, 5:23 PM
WL-03159307 Labor Open 3 $830.00 Mar 25, 5:23 PM
WL-03159308 Labor Open 5 $76.00 Mar 25, 5:23 PM
WL-03159309 Labor Open 0.5 $20.00 Mar 25, 5:23 PM
WL-03159310 Labor Open 0.5 $20.00 Mar 25, 5:23 PM
WL-03159311 Labor Open 3 $830.00 Mar 25, 5:23 PM
WL-03159312 Labor Open 5 $76.00 Mar 25, 5:23 PM
WL-03159313 Labor Open 0.5 $20.00 Mar 25, 5:23 PM
WL-03161127 Labor Open 0.5 $20.00 Mar 26, 2:53 PM
WL-03161128 Labor Open 3 $830.00 Mar 26, 2:53 PM
WL-03161129 Labor Open 5 $76.00 Mar 26, 2:53 PM
WL-03161130 Labor Open 0.5 $20.00 Mar 26, 2:53 PM
WL-03162442 Labor Open 0.5 $20.00 Mar 27, 11:11 AM
WL-03162443 Labor Open 8 $830.00 Mar 27, 11:11 AM
WL-03164401 Labor Open 6.5 $260.00 Mar 29, 9:16 AM

Details