Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (38 biz days late)
🕐 Clock stopped: Canceled (Mar 27, 2026)
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Jan 19 → Feb 17, 2026
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 21 of ? biz days used
26d
▶ Clock Running
Status: Scheduled
Feb 18 → Mar 26, 2026
26 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 26 → Mar 27, 2026
1 business day (counted)
Running total: 48 of ? biz days used
Created: Jan 16, 2026
Canceled: Mar 27, 2026
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 16 → Jan 16 |
Created |
▶ Running
|
0 |
0 |
| Jan 16 → Jan 16 |
Scheduled |
▶ Running
|
0 |
0 |
| Jan 16 → Jan 19 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| Jan 19 → Feb 17 |
Scheduled |
▶ Running
|
20 |
20 |
| Feb 17 → Feb 18 |
Ready for Scheduling |
▶ Running
|
1 |
21 |
| Feb 18 → Mar 26 |
Scheduled |
▶ Running
|
26 |
47 |
| Mar 26 → Mar 27 |
Ready for Scheduling |
▶ Running
|
1 |
48 |
Coordinators
50.8 days
Over SLA
Created: Jan 16, 2026
Due: Dec 31, 2026
Completed: Mar 27, 2026 (279 days early)
⏱️
26.7d in Scheduled
Longest Stage
🔄
6 transitions
Status Changes
⚠️
44.0d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
26.7 days stuck in "Scheduled"
⏱️
Total Delay
44.0 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
4.1d
/ 1.0d SLA
Scheduled
46.7d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1/16/2026 1245 CM ack msg; LM w/BB; BB other shift; 1434 LM w/AMc; AMc avail; LM w/Virginia re cnfm; 1853 Virginia cnfm ; 1914 ack cnfm; LM w/AM; 2047 AM ack cnfm; 2/17/26 need to refill; LM w/CC; 1455 CC avail; 1612 LM w/Virginia re cnfm; 1613 Virginia cnfm; 1813 ack cnfm; LM w/CC; 1243 CC ack cnfm; 3/26/2026 1638 assign cxl; 1656 ack cxl ; LM w/CC; 3/27/26 1047 CC ack cxl
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
🗓️
👷
Technician:
Amber McDonald
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
29d 2h
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
1d 1h
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
36d 2h
🚫
From:
Ready for Scheduling
To:
Canceled
Duration in Previous:
18h 10m
Bottlenecks
Scheduled
Duration: 20.0 business days (threshold: 2.0 business days)
Exceeded by 18.0 business days
Ready for Scheduling
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Scheduled
Duration: 26.7 business days (threshold: 2.0 business days)
Exceeded by 24.7 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
ℹ️ Work Order Details
Technician
Chandler Caudelle