Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338277 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wellstar MCG — 1120 15th St Augusta GA, Augusta GA, 30912

Jan 16, 2026 → Apr 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (44 biz days late)
Active: 53 biz days
🕐 Clock stopped: Completed (Apr 4, 2026)
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
53d
▶ Clock Running
Status: Scheduled
Jan 19 → Apr 4, 2026
53 business days (counted)
Running total: 53 of ? biz days used
Created: Jan 16, 2026 Completed: Apr 4, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0
Jan 16 → Jan 16 Scheduled ▶ Running 0 0
Jan 16 → Jan 19 Ready for Scheduling ▶ Running 0 0
Jan 19 → Apr 4 Scheduled ▶ Running 53 53
Coordinators 53.8d
Billing 2.3d
✗ SLA Missed
Coordinators
53.8 days
Over SLA
Billing
2.3 days
Over SLA
Created: Jan 16, 2026 Due: Dec 31, 2026 Completed: Apr 4, 2026 (271 days early)
📅
53.8 days Total Age
⏱️
53.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
54.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
35 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 30, 2026
Visit 2 Mar 31, 2026
Visit 3 Apr 1, 2026
Visit 4 Apr 2, 2026
Visit 5 Apr 3, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 53.0 days stuck in "Scheduled"
⏱️
Total Delay 54.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.7d / 1.0d SLA
Scheduled
53.1d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16/2026 1245 CM ack msg; LM w/BB; 1247 BB avail; 1352 LM w/Virginia re cnfm; 1423 Virginia cnfm; ack cnfm; LM w/BB; 1538 BB ack cnfm; 1538 BB ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 16, 12:48 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 16, 1:14 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 26m
⏳ 1.0 business days
🗓️
▶
2 Status: Scheduled Jan 19, 4:34 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Breyn Bailey
🚨 51.0 business days
🚗
▶
3 2x Travel Added Apr 1, 1:07 PM
2x Travel Added → 17x Expenses Added → 5x Labor Added
💵
17x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
5x Labor Added
Type: Labor
Status: Open
Qty: 7.5, 0.5, 3
⏳ 2.0 business days
⏱️
8x Labor Added Apr 2, 6:54 PM
Type: Labor
Status: Open
Qty: 0.5, 3
⏳ 1.6 business days
⏱️
3x Labor Added Apr 4, 2:55 PM
Type: Labor
Status: Open
Qty: 0.5, 8
✔️
Status: Completed by Breyn Bailey Apr 4, 3:00 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 74d 21h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 9, 2:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 23h
📨
Status: Invoice Pending by Timothy Amburgey Apr 10, 11:40 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 12m
💰
▶
2 Status: Invoiced Apr 10, 4:14 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258993

Bottlenecks

Scheduled
Duration: 53.0 business days (threshold: 2.0 business days)
Exceeded by 51.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Breyn Bailey
Scheduled
Mar 31, 12:00 PM
Created
Jan 16, 12:48 PM
Invoice #
SM-258993

Work Details (35)

Name Type Status Qty Amount Date
WL-03168809 Travel Open 10 $7.20 Apr 1, 1:07 PM
WL-03168810 Travel Open 10 $7.20 Apr 1, 1:07 PM
WL-03168826 Expenses Open 1 $68.00 Apr 1, 1:09 PM
WL-03168827 Expenses Open 1 $203.39 Apr 1, 1:09 PM
WL-03168828 Expenses Open 1 $44.41 Apr 1, 1:09 PM
WL-03168812 Expenses Open 1 $3.30 Apr 1, 1:09 PM
WL-03168813 Expenses Open 1 $151.63 Apr 1, 1:09 PM
WL-03168814 Expenses Open 1 $7.00 Apr 1, 1:09 PM
WL-03168815 Expenses Open 1 $68.00 Apr 1, 1:09 PM
WL-03168816 Expenses Open 1 $151.63 Apr 1, 1:09 PM
WL-03168817 Expenses Open 1 $7.00 Apr 1, 1:09 PM
WL-03168818 Expenses Open 1 $68.00 Apr 1, 1:09 PM
WL-03168819 Expenses Open 1 $151.63 Apr 1, 1:09 PM
WL-03168820 Expenses Open 1 $7.00 Apr 1, 1:09 PM
WL-03168821 Expenses Open 1 $68.00 Apr 1, 1:09 PM
WL-03168822 Expenses Open 1 $151.63 Apr 1, 1:09 PM
WL-03168824 Expenses Open 1 $68.00 Apr 1, 1:09 PM
WL-03168823 Expenses Open 1 $7.00 Apr 1, 1:09 PM
WL-03168825 Expenses Open 1 $86.00 Apr 1, 1:09 PM
WL-03168834 Labor Open 7.5 $300.00 Apr 1, 1:11 PM
WL-03168835 Labor Open 0.5 $20.00 Apr 1, 1:11 PM
WL-03168836 Labor Open 3 $830.00 Apr 1, 1:11 PM
WL-03168837 Labor Open 5 $76.00 Apr 1, 1:11 PM
WL-03168838 Labor Open 0.5 $20.00 Apr 1, 1:11 PM
WL-03171401 Labor Open 0.5 $20.00 Apr 2, 6:54 PM
WL-03171402 Labor Open 3 $830.00 Apr 2, 6:54 PM
WL-03171403 Labor Open 5 $76.00 Apr 2, 6:54 PM
WL-03171404 Labor Open 0.5 $20.00 Apr 2, 6:54 PM
WL-03171405 Labor Open 0.5 $20.00 Apr 2, 6:54 PM
WL-03171406 Labor Open 3 $830.00 Apr 2, 6:54 PM
WL-03171407 Labor Open 5 $76.00 Apr 2, 6:54 PM
WL-03171408 Labor Open 0.5 $20.00 Apr 2, 6:54 PM
WL-03173715 Labor Open 0.5 $20.00 Apr 4, 2:55 PM
WL-03173716 Labor Open 8 $830.00 Apr 4, 2:55 PM
WL-03173717 Labor Open 5 $200.00 Apr 4, 2:55 PM

Details