Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338282 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Boca Raton Community Hospital — 800 Meadows Rd., Boca Raton FL, 33486

Jan 16, 2026 → Feb 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (14 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Scheduled
Jan 19 → Feb 22, 2026
23 business days (counted)
Running total: 23 of ? biz days used
Created: Jan 16, 2026 Completed: Feb 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0
Jan 16 → Jan 16 Scheduled ▶ Running 0 0
Jan 16 → Jan 19 Ready for Scheduling ▶ Running 0 0
Jan 19 → Feb 22 Scheduled ▶ Running 23 23
Coordinators 23.7d
Billing 2.8d
✗ SLA Missed
Coordinators
23.7 days
Over SLA
Billing
2.8 days
Over SLA
Created: Jan 16, 2026 Due: Dec 31, 2026 Completed: Feb 22, 2026 (312 days early)
📅
23.7 days Total Age
⏱️
23.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
24.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
28 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 16, 2026
Visit 2 Feb 17, 2026
Visit 3 Feb 18, 2026
Visit 4 Feb 19, 2026
Visit 5 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 23.0 days stuck in "Scheduled"
⏱️
Total Delay 24.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.7d / 1.0d SLA
Scheduled
23.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16/2026 1300 CM ack msg; LM w/ME, LH, TN, SS, CW; 1457 LH decline; 1/18/26 1746 Joey cnfm; 1/19/26 1045 ack cnfm, ML w/TN; 1155 TN ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 16, 1:02 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee Jan 16, 1:14 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 12m
⏳ 1.0 business days
👷
▶
2 Technician Assigned Jan 19, 2:25 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 1h
🚨 19.0 business days
💵
▶
3 Expenses Added Feb 16, 12:47 PM
Expenses Added → 3x Expenses Added → Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Feb 16, 10:17 PM
Type: Labor, Expenses
Status: Open
Qty: 5.5, 1
⏳ 2.0 business days
⏱️
▶
3 2x Labor Added Feb 18, 5:00 PM
2x Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 2x Labor Added Feb 18, 8:01 PM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 8, 1
💵
▶
2 Expenses Added Feb 19, 6:20 PM
Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 Expenses Added Feb 19, 6:26 PM
Expenses Added → 2x Labor Added → Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 0.016666666666667
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
⏳ 1.7 business days
💵
▶
2 Expenses Added Feb 21, 8:47 AM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Feb 21, 9:58 AM
Type: Labor
Status: Open
Qty: 6
⏱️
2x Labor Added Feb 21, 12:18 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Tikisha Nock Feb 22, 8:56 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 33d 18h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 7m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:24 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254989

Bottlenecks

Scheduled
Duration: 23.0 business days (threshold: 2.0 business days)
Exceeded by 21.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Tikisha Nock
Scheduled
Feb 17, 4:00 PM
Created
Jan 16, 1:02 PM
Invoice #
SM-254989

Work Details (28)

Name Type Status Qty Amount Date
WL-03107159 Expenses Open 1 $68.00 Feb 16, 12:47 PM
WL-03107160 Expenses Open 1 $83.94 Feb 16, 12:48 PM
WL-03107161 Expenses Open 1 $219.98 Feb 16, 12:48 PM
WL-03107167 Expenses Open 1 $186.92 Feb 16, 12:49 PM
WL-03107172 Expenses Open 1 $355.55 Feb 16, 12:50 PM
WL-03108143 Labor Open 5.5 $220.00 Feb 16, 10:17 PM
WL-03108144 Expenses Open 1 $68.00 Feb 16, 10:18 PM
WL-03110844 Labor Open 0.016666666666667 $977.00 Feb 18, 5:00 PM
WL-03110847 Labor Open 8 $76.00 Feb 18, 5:00 PM
WL-03110848 Labor Open 0.5 $20.00 Feb 18, 5:01 PM
WL-03110851 Labor Open 0.5 $20.00 Feb 18, 5:02 PM
WL-03111221 Labor Open 0.016666666666667 $977.00 Feb 18, 8:01 PM
WL-03111223 Labor Open 0.5 $20.00 Feb 18, 8:02 PM
WL-03111227 Labor Open 8 $76.00 Feb 18, 8:02 PM
WL-03111228 Expenses Open 1 $68.00 Feb 18, 8:03 PM
WL-03112738 Expenses Open 1 $68.00 Feb 19, 6:20 PM
WL-03112764 Expenses Open 1 $219.98 Feb 19, 6:24 PM
WL-03112765 Expenses Open 1 $219.98 Feb 19, 6:25 PM
WL-03112766 Expenses Open 1 $219.98 Feb 19, 6:25 PM
WL-03112769 Expenses Open 1 $37.00 Feb 19, 6:26 PM
WL-03112781 Labor Open 0.5 $20.00 Feb 19, 6:29 PM
WL-03112784 Labor Open 0.016666666666667 $977.00 Feb 19, 6:29 PM
WL-03112787 Labor Open 8 $76.00 Feb 19, 6:31 PM
WL-03115090 Expenses Open 1 $68.00 Feb 21, 8:47 AM
WL-03115093 Expenses Open 1 $76.93 Feb 21, 8:51 AM
WL-03115128 Labor Open 6 $240.00 Feb 21, 9:58 AM
WL-03115210 Labor Open 0.5 $20.00 Feb 21, 12:18 PM
WL-03115211 Labor Open 0.5 $20.00 Feb 21, 12:19 PM

Details