Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338290 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 Wellspan Hospital — 112 N 7th St, Chambersburg PA, 17201

Jan 16, 2026 → Feb 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (10 biz days late)
Active: 19 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 28, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 8 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Jan 29 → Feb 15, 2026
11 business days (counted)
Running total: 19 of ? biz days used
Created: Jan 16, 2026 Completed: Feb 15, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Scheduled ▶ Running 0 0
Jan 16 → Jan 16 Ready for Scheduling ▶ Running 0 0
Jan 16 → Jan 28 Scheduled ▶ Running 7 7
Jan 28 → Jan 29 Ready for Scheduling ▶ Running 1 8
Jan 29 → Feb 15 Scheduled ▶ Running 11 19
Coordinators 21.7d
Billing 3.4d
✗ SLA Missed
Coordinators
21.7 days
Over SLA
Billing
3.4 days
Over SLA
Created: Jan 16, 2026 Due: Dec 31, 2026 Completed: Feb 15, 2026 (319 days early)
📅
19.7 days Total Age
⏱️
12.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
18.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026
Visit 3 Feb 11, 2026
Visit 4 Feb 12, 2026
Visit 5 Feb 13, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 12.0 days stuck in "Scheduled"
⏱️
Total Delay 18.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.5d / 1.0d SLA
Scheduled
19.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16/2026 1339 from Chelsea ; LM w/AA; 1608 AA ack msg; 1/28/26 1038 hours switched to days with Abby; LM w/AA; 1/29/26 0931 AA ack chg

Timeline

📋
▶
2 Work Order Created Jan 16, 1:45 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🗓️
▶
2 Status: Scheduled Jan 16, 5:31 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Allens Augustin
⚠️ 7.8 business days
📅
▶
3 Dispatch Scheduled Jan 28, 10:49 AM
Dispatch Scheduled → Dispatch Scheduled → Status: Ready for Scheduling
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-02-12T13:00:00.000+0000
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 11d 17h
🗓️
▶
2 Status: Scheduled Jan 29, 10:30 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Wayne Rush
Scheduled For: 2026-02-10T13:00:00.000+0000
⚠️ 8.9 business days
⏱️
Labor Added Feb 10, 7:19 AM
Type: Labor
Status: Open
Qty: 15
💵
▶
2 5x Expenses Added Feb 10, 7:53 AM
5x Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
💵
▶
3 Expenses Added Feb 10, 2:07 PM
Expenses Added → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
2x Labor Added Feb 12, 5:58 PM
Type: Labor
Status: Open
Qty: 8
⏱️
▶
2 Labor Added Feb 13, 8:00 AM
Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Feb 13, 8:07 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
⏱️
Labor Added Feb 15, 12:06 AM
Type: Labor
Status: Open
Qty: 9.5
💵
Expenses Added Feb 15, 12:20 AM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Feb 15, 11:23 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Allens Augustin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 10:43 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 47m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Feb 23, 4:11 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254577

Bottlenecks

Scheduled
Duration: 7.2 business days (threshold: 2.0 business days)
Exceeded by 5.2 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Allens Augustin
Scheduled
Feb 10, 8:00 AM
Created
Jan 16, 1:45 PM
Invoice #
SM-254577

Work Details (21)

Name Type Status Qty Amount Date
WL-03098759 Labor Open 15 $600.00 Feb 10, 7:19 AM
WL-03098771 Expenses Open 1 $68.00 Feb 10, 7:53 AM
WL-03098772 Expenses Open 1 $68.00 Feb 10, 7:53 AM
WL-03098773 Expenses Open 1 $68.00 Feb 10, 7:53 AM
WL-03098774 Expenses Open 1 $68.00 Feb 10, 7:53 AM
WL-03098775 Expenses Open 1 $68.00 Feb 10, 7:53 AM
WL-03098776 Labor Open 8 $715.00 Feb 10, 7:55 AM
WL-03099300 Expenses Open 1 $35.00 Feb 10, 2:07 PM
WL-03099301 Expenses Open 1 $647.22 Feb 10, 2:09 PM
WL-03099302 Expenses Open 1 $35.00 Feb 10, 2:11 PM
WL-03103657 Labor Open 8 $715.00 Feb 12, 5:58 PM
WL-03103658 Labor Open 8 $715.00 Feb 12, 5:59 PM
WL-03104508 Labor Open 8 $715.00 Feb 13, 8:00 AM
WL-03104526 Expenses Open 1 $164.00 Feb 13, 8:04 AM
WL-03104525 Expenses Open 1 $164.00 Feb 13, 8:04 AM
WL-03104527 Expenses Open 1 $164.00 Feb 13, 8:04 AM
WL-03104528 Expenses Open 1 $167.34 Feb 13, 8:04 AM
WL-03104535 Expenses Open 1 $53.44 Feb 13, 8:07 AM
WL-03104534 Expenses Open 1 $180.20 Feb 13, 8:07 AM
WL-03106393 Labor Open 9.5 $380.00 Feb 15, 12:06 AM
WL-03106394 Expenses Open 1 $100.00 Feb 15, 12:20 AM

Details