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← WO Overview

WO-01338305 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA FRANKFORD HOSPITAL — 4900 Frankford Ave, Philadelphia PA, 19124

Jan 16, 2026 → Feb 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 26, 2026
✗ SLA Missed (2 biz days late)
Active: 7 biz days
Paused: 16 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸16d
⏸ Clock Paused
Status: Awaiting Parts
Jan 19 → Feb 10, 2026
16 business days (not counted)
7d
▶ Clock Running
Status: Reschedule
Feb 10 → Feb 20, 2026
7 business days (counted)
Running total: 7 of 5 biz days used
▶ Clock Running
Status: Completed
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 7 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 7 of 5 biz days used
Created: Jan 16, 2026 Completed: Feb 20, 2026
Business Days Used 7 / 5
0 5d budget +2d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0 / 5
Jan 16 → Jan 19 Ready for Scheduling ▶ Running 0 0 / 5
Jan 19 → Feb 10 Awaiting Parts ⏸ Paused 16 —
Feb 10 → Feb 20 Reschedule ▶ Running 7 7 / 5
Feb 20 → Feb 20 Completed ▶ Running 0 7 / 5
Feb 20 → Feb 20 Assigned ▶ Running 0 7 / 5
Dispatch 0.0d
Material Management 16.0d
Coordinators 8.7d
Field Work 0.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
16.0 days
Over SLA
Coordinators
8.7 days
Over SLA
Field Work
0.2 days
Billing
0.0 days
Created: Jan 16, 2026 Due: Jan 23, 2026 Completed: Feb 20, 2026 (27 days late)
📅
23.6 days Total Age
⏱️
16.0d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
24.7d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 16, 2026
Visit 2 Feb 20, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 16.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 24.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Awaiting Parts
16.0d / 3.0d SLA
Reschedule
8.0d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Closed
6.7d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
The technician installed four Velcro fasteners on the shroud, and it is no longer lifting while the unit is inflating. All functions were checked and are operating properly.
🔍 Technician Findings
Tech found the Velcro on the shroud was not working
⚠️ Problem Description
unit will not go up
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Jan 16, 2:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 1.0 business days
📦
▶
3 Parts Requested Jan 18, 10:06 PM
Parts Requested → Status: Awaiting Parts → Labor Added
📦
Status: Awaiting Parts by Pete Ramos
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 2d 7h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🚨 16.0 business days
🔩
▶
2 2x Parts Added Feb 10, 10:08 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 22d 12h
⚠️ 8.0 business days
✔️
Status: Completed by Pete Ramos Feb 20, 10:04 AM
From: Reschedule
To: Completed
Duration in Previous: 9d 23h
👷
▶
2 Status: Assigned Feb 20, 10:40 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kourtney Smith
Technician: Pete Ramos
✔️
Status: Completed by Pete Ramos Feb 20, 11:50 AM
From: Assigned
To: Completed
Duration in Previous: 1h 10m
⏱️
▶
2 Labor Added Feb 20, 1:10 PM
Labor Added → Status: Closed
🏁
Status: Closed by Pete Ramos
From: Completed
To: Closed
Duration in Previous: 1h 20m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 10:21 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 21h
📨
▶
2 Status: Invoice Pending Mar 2, 10:29 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 90.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-255321

Bottlenecks

Awaiting Parts
Duration: 16.0 business days (threshold: 3.0 business days)
Exceeded by 13.0 business days
Reschedule
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days

🔗 Related Artifacts

📦
Parts Order 00088560
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Jan 16, 2:26 PM
Invoice #
SM-255321

Work Details (4)

Name Type Status Qty Amount Date
WL-03069749 Labor Open 1 $95.00 Jan 18, 10:07 PM
WL-03098918 Parts Open 4 $42.14 Feb 10, 10:08 AM
WL-03098919 Expenses Open 1 $0.00 Feb 10, 10:08 AM
WL-03113947 Labor Open 0.5 $47.50 Feb 20, 1:10 PM

Details