Work Order 360 View
Detailed work order timeline, KPIs, and analysis
P5
SLA Clock
5 business days from creation · Target: Jan 26, 2026
✗ SLA Missed (13 biz days late)
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸10d
⏸ Clock Paused
Status: Awaiting Parts
Jan 19 → Feb 2, 2026
10 business days (not counted)
13d
▶ Clock Running
Status: Reschedule
Feb 2 → Feb 20, 2026
13 business days (counted)
Running total: 13 of 5 biz days used
5d
▶ Clock Running
Status: Completed
Feb 20 → Feb 27, 2026
5 business days (counted)
Running total: 18 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 18 of 5 biz days used
Created: Jan 16, 2026
Completed: Feb 27, 2026
Business Days Used
18 / 5
0
5d budget
+13d over
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 16 → Jan 16 |
Created |
▶ Running
|
0 |
0 / 5 |
| Jan 16 → Jan 19 |
Ready for Scheduling |
▶ Running
|
0 |
0 / 5 |
| Jan 19 → Feb 2 |
Awaiting Parts |
⏸ Paused
|
10 |
—
|
| Feb 2 → Feb 20 |
Reschedule |
▶ Running
|
13 |
13 / 5 |
| Feb 20 → Feb 27 |
Completed |
▶ Running
|
5 |
18 / 5 |
| Feb 27 → Feb 27 |
Assigned |
▶ Running
|
0 |
18 / 5 |
Material Management
10.0d
✗ SLA Missed
Material Management
10.0 days
Over SLA
Coordinators
14.4 days
Over SLA
Field Work
6.0 days
Over SLA
Created: Jan 16, 2026
Due: Jan 23, 2026
Completed: Feb 27, 2026 (34 days late)
⏱️
13.7d in Reschedule
Longest Stage
🔄
9 transitions
Status Changes
⚠️
24.3d over
Total Delay
📦
1 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
13.7 days stuck in "Reschedule"
⏱️
Total Delay
24.3 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.5d
/ 1.0d SLA
Awaiting Parts
10.0d
/ 3.0d SLA
Reschedule
13.7d
/ 2.0d SLA
Completed
6.0d
/ 1.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
Tech replaced the scale pod from the left side rail. checked all functions and it working properly
🔍
Technician Findings
Tech found the scale pod put out from the side rail.
⚠️
Problem Description
left scale pod damage
Ramos, Pete
📄
Description
Bed, Electric
Timeline
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
📦
📦
From:
Ready for Scheduling
To:
Awaiting Parts
Duration in Previous:
2d 7h
⏱️
Type:
Labor, Travel
Status:
Open
Qty:
1.5, 61
🔩
🔄
From:
Awaiting Parts
To:
Reschedule
Duration in Previous:
14d 15h
✔️
From:
Reschedule
To:
Completed
Duration in Previous:
17d 21h
👷
👷
From:
Completed
To:
Assigned
Duration in Previous:
7d 2h
✔️
From:
Assigned, Completed
To:
Completed, Closed
Duration in Previous:
1h 8m, 0m
📄
📨
From:
Ready to Bill
To:
Invoice Pending
Duration in Previous:
4m
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
3m
🧾
Invoice Number:
SM-255321
Bottlenecks
Awaiting Parts
Duration: 10.0 business days (threshold: 3.0 business days)
Exceeded by 7.0 business days
Reschedule
Duration: 13.7 business days (threshold: 2.0 business days)
Exceeded by 11.7 business days
Completed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
🔗 Related Artifacts
📦
Parts Order 00088559
Closed
Work Details (5)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03069745 |
Labor |
Open |
1.5 |
$0.00 |
Jan 18, 9:59 PM |
| WL-03069746 |
Labor |
Open |
1 |
$95.00 |
Jan 18, 9:59 PM |
| WL-03069747 |
Travel |
Open |
61 |
$0.00 |
Jan 18, 9:59 PM |
| WL-03088102 |
Parts |
Open |
1 |
$481.13 |
Feb 2, 1:09 PM |
| WL-03088103 |
Expenses |
Open |
1 |
$0.00 |
Feb 2, 1:09 PM |