Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338316 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA FRANKFORD HOSPITAL — 4900 Frankford Ave, Philadelphia PA, 19124

Jan 16, 2026 → Feb 20, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 26, 2026
✗ SLA Missed (3 biz days late)
Active: 8 biz days
Paused: 15 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸15d
⏸ Clock Paused
Status: Awaiting Parts
Jan 19 → Feb 9, 2026
15 business days (not counted)
8d
▶ Clock Running
Status: Reschedule
Feb 9 → Feb 20, 2026
8 business days (counted)
Running total: 8 of 5 biz days used
▶ Clock Running
Status: Completed
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 8 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 20 → Feb 20, 2026
0 business days (counted)
Running total: 8 of 5 biz days used
Created: Jan 16, 2026 Completed: Feb 20, 2026
Business Days Used 8 / 5
0 5d budget +3d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0 / 5
Jan 16 → Jan 19 Ready for Scheduling ▶ Running 0 0 / 5
Jan 19 → Feb 9 Awaiting Parts ⏸ Paused 15 —
Feb 9 → Feb 20 Reschedule ▶ Running 8 8 / 5
Feb 20 → Feb 20 Completed ▶ Running 0 8 / 5
Feb 20 → Feb 20 Assigned ▶ Running 0 8 / 5
Dispatch 0.0d
Material Management 15.0d
Coordinators 9.0d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
15.0 days
Over SLA
Coordinators
9.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 16, 2026 Due: Jan 23, 2026 Completed: Feb 20, 2026 (27 days late)
📅
23.5 days Total Age
⏱️
15.0d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
24.4d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 16, 2026
Visit 2 Feb 18, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 15.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 24.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Awaiting Parts
15.0d / 3.0d SLA
Reschedule
8.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
6.9d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/09/2026 JRolston - Part shows delivered on 1/23, on FedEx tr# 457467215352.

🔧 Work Performed
Tech replaced the caster from the bed. checked all functions and it working properly
🔍 Technician Findings
Tech found the steer caster not working
⚠️ Problem Description
steer caster not working Ramos, Pete
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 16, 2:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 1.0 business days
📦
▶
3 Parts Requested Jan 18, 10:08 PM
Parts Requested → Status: Awaiting Parts → Labor Added
📦
Status: Awaiting Parts by Pete Ramos
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 2d 7h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🚨 15.0 business days
🔩
▶
2 2x Parts Added Feb 9, 3:10 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 21d 17h
⚠️ 9.0 business days
⏱️
▶
2 Labor Added Feb 20, 11:24 AM
Labor Added → Status: Completed
✔️
Status: Completed by Pete Ramos
From: Reschedule
To: Completed
Duration in Previous: 10d 20h
👷
▶
2 Technician Assigned Feb 20, 11:31 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Completed
To: Assigned
Duration in Previous: 6m
✔️
▶
2 Status: Completed Feb 20, 11:46 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Pete Ramos
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 7.0 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 2, 10:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 22h
📨
▶
2 Status: Invoice Pending Mar 2, 10:29 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 90.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-255321

Bottlenecks

Awaiting Parts
Duration: 15.0 business days (threshold: 3.0 business days)
Exceeded by 12.0 business days
Reschedule
Duration: 8.5 business days (threshold: 2.0 business days)
Exceeded by 6.5 business days
Closed
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days

🔗 Related Artifacts

📦
Parts Order 00088561
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Jan 16, 2:52 PM
Invoice #
SM-255321

Work Details (4)

Name Type Status Qty Amount Date
WL-03069750 Labor Open 1 $95.00 Jan 18, 10:10 PM
WL-03097913 Parts Open 1 $204.65 Feb 9, 3:10 PM
WL-03097914 Expenses Open 1 $0.00 Feb 9, 3:10 PM
WL-03113715 Labor Open 1 $95.00 Feb 20, 11:24 AM

Details