Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338320 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 JEFFERSON ARIA FRANKFORD HOSPITAL — 4900 Frankford Ave, Philadelphia PA, 19124

Jan 16, 2026 → Feb 27, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 26, 2026
✗ SLA Missed (8 biz days late)
Active: 13 biz days
Paused: 15 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸15d
⏸ Clock Paused
Status: Awaiting Parts
Jan 19 → Feb 9, 2026
15 business days (not counted)
13d
▶ Clock Running
Status: Reschedule
Feb 9 → Feb 27, 2026
13 business days (counted)
Running total: 13 of 5 biz days used
▶ Clock Running
Status: Completed
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 13 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 27 → Feb 27, 2026
0 business days (counted)
Running total: 13 of 5 biz days used
Created: Jan 16, 2026 Completed: Feb 27, 2026
Business Days Used 13 / 5
0 5d budget +8d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0 / 5
Jan 16 → Jan 19 Ready for Scheduling ▶ Running 0 0 / 5
Jan 19 → Feb 9 Awaiting Parts ⏸ Paused 15 —
Feb 9 → Feb 27 Reschedule ▶ Running 13 13 / 5
Feb 27 → Feb 27 Completed ▶ Running 0 13 / 5
Feb 27 → Feb 27 Assigned ▶ Running 0 13 / 5
Dispatch 0.0d
Material Management 15.0d
Coordinators 14.7d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
15.0 days
Over SLA
Coordinators
14.7 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 16, 2026 Due: Jan 23, 2026 Completed: Feb 27, 2026 (34 days late)
📅
28.5 days Total Age
⏱️
15.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
24.6d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 16, 2026
Visit 2 Feb 25, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 212 days old
🚨
Primary Delay 15.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 24.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.5d / 1.0d SLA
Awaiting Parts
15.0d / 3.0d SLA
Reschedule
14.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tech adjust the brakes and installed a new communication cable. checked all functions and it w orking properly
🔍 Technician Findings
Tech found the communication cable missing and brakes not working
⚠️ Problem Description
Pete Ramos: missing communication cable
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 16, 2:59 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 1.0 business days
⏱️
▶
3 3x Labor Added Jan 18, 10:23 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00088565
Status: Closed
📦
Status: Awaiting Parts by Pete Ramos
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 2d 7h
🚨 15.0 business days
🔩
▶
2 2x Parts Added Feb 9, 10:25 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Melissa Barrett
From: Awaiting Parts
To: Reschedule
Duration in Previous: 21d 12h
🚨 14.0 business days
⏱️
▶
4 Labor Added Feb 27, 12:24 PM
Labor Added → Status: Completed → Technician Assigned → Status: Assigned
✔️
Status: Completed by Pete Ramos
From: Reschedule
To: Completed
Duration in Previous: 18d 1h
👷
Technician Assigned by Kourtney Smith
Technician: a0h5A00000GbegoQAB, Pete Ramos
👷
Status: Assigned by Kourtney Smith
From: Completed
To: Assigned
Duration in Previous: 2m
✔️
Status: Completed by Pete Ramos Feb 27, 2:06 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1h 39m, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Mar 2, 10:28 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🚨 90.0 business days
🧾
Invoice Created Jul 8, 5:02 PM
Invoice Number: SM-255321

Bottlenecks

Awaiting Parts
Duration: 15.0 business days (threshold: 3.0 business days)
Exceeded by 12.0 business days
Reschedule
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

📦
Parts Order 00088565
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Pete Ramos
Scheduled
N/A
Created
Jan 16, 2:59 PM
Invoice #
SM-255321

Work Details (6)

Name Type Status Qty Amount Date
WL-03069768 Labor Open 1 $95.00 Jan 18, 10:23 PM
WL-03069769 Labor Open 1.5 $0.00 Jan 18, 10:23 PM
WL-03069770 Travel Open 61 $0.00 Jan 18, 10:23 PM
WL-03097487 Parts Open 1 $63.57 Feb 9, 10:25 AM
WL-03097488 Expenses Open 1 $0.00 Feb 9, 10:25 AM
WL-03123327 Labor Open 0.5 $47.50 Feb 27, 12:24 PM

Details