Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338343 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Gulf Coast Medical Center — 13681 Doctors Way, Fort Myers FL, 33912

Jan 16, 2026 → Mar 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
Active: 33 biz days
🕐 Clock stopped: Completed (Mar 7, 2026)
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Scheduled
Jan 19 → Feb 23, 2026
24 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Feb 25, 2026
2 business days (counted)
Running total: 26 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Feb 25 → Mar 7, 2026
7 business days (counted)
Running total: 33 of ? biz days used
Created: Jan 16, 2026 Completed: Mar 7, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0
Jan 16 → Jan 16 Scheduled ▶ Running 0 0
Jan 16 → Jan 19 Ready for Scheduling ▶ Running 0 0
Jan 19 → Feb 23 Scheduled ▶ Running 24 24
Feb 23 → Feb 25 Ready for Scheduling ▶ Running 2 26
Feb 25 → Mar 7 Scheduled ▶ Running 7 33
Dispatch 0.0d
Coordinators 33.5d
Billing 1.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
33.5 days
Over SLA
Billing
1.9 days
Over SLA
Created: Jan 16, 2026 Due: Dec 31, 2026 Completed: Mar 7, 2026 (299 days early)
📅
33.2 days Total Age
⏱️
24.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
31.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 3, 2026
Visit 2 Mar 4, 2026
Visit 3 Mar 5, 2026
Visit 4 Mar 6, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 24.0 days stuck in "Scheduled"
⏱️
Total Delay 31.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
32.0d / 2.0d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16/2026 1736 CM ack msg; LM w/AMc; 1751 AMc avail; 1847 LM w/Denise re cnfm; 1/17/26 0908 Denise cnfm; 1/19/26 1000 ack cnfm, LM w/AM; 1036 AM ack cnfm; 2/23/2026 1310 Debra req. TK backfill; 1809 LM w/TK; 1823 TK unavail; 1822 Debra says no backfill needed

Timeline

📋
▶
3 Work Order Created Jan 16, 5:36 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 0.8 business days
🗓️
▶
2 Status: Scheduled Jan 19, 11:05 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Amber McDonald
🚨 24.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Feb 23, 6:09 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 35d 7h
⏳ 1.7 business days
🗓️
Status: Scheduled by Caitlin Mcgee Feb 24, 8:52 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 2h
⚠️ 6.4 business days
⏱️
▶
2 5x Labor Added Mar 4, 9:46 AM
5x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
▶
2 6x Expenses Added Mar 4, 9:52 AM
6x Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
2x Travel Added Mar 4, 10:07 AM
Type: Travel
Status: Open
Qty: 152
⏳ 2.0 business days
⏱️
3x Labor Added Mar 5, 1:43 PM
Type: Labor
Status: Open
Qty: 0.5, 8
⏳ 2.0 business days
⏱️
3x Labor Added Mar 6, 3:25 PM
Type: Labor
Status: Open
Qty: 0.5, 8, 3.5
✔️
Status: Completed by Amber McDonald Mar 7, 1:30 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 10d 16h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 1h
📨
Status: Invoice Pending by Timothy Amburgey Mar 13, 1:25 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 42m
🧾
▶
2 Invoice Created Mar 13, 4:40 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 15m

Bottlenecks

Scheduled
Duration: 24.0 business days (threshold: 2.0 business days)
Exceeded by 22.0 business days
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amber McDonald
Scheduled
Mar 3, 10:00 AM
Created
Jan 16, 5:36 PM
Invoice #
SM-256491

Work Details (24)

Name Type Status Qty Amount Date
WL-03129306 Labor Open 8 $830.00 Mar 4, 9:46 AM
WL-03129307 Labor Open 0.5 $20.00 Mar 4, 9:46 AM
WL-03129305 Labor Open 3 $120.00 Mar 4, 9:46 AM
WL-03129308 Labor Open 0.5 $20.00 Mar 4, 9:47 AM
WL-03129309 Labor Open 8 $830.00 Mar 4, 9:47 AM
WL-03129312 Labor Open 0.5 $20.00 Mar 4, 9:48 AM
WL-03129324 Expenses Open 1 $3.00 Mar 4, 9:52 AM
WL-03129319 Expenses Open 1 $240.84 Mar 4, 9:52 AM
WL-03129320 Expenses Open 1 $240.84 Mar 4, 9:52 AM
WL-03129321 Expenses Open 1 $240.84 Mar 4, 9:52 AM
WL-03129322 Expenses Open 1 $3.00 Mar 4, 9:52 AM
WL-03129323 Expenses Open 1 $3.00 Mar 4, 9:52 AM
WL-03129327 Expenses Open 1 $68.00 Mar 4, 9:55 AM
WL-03129328 Expenses Open 1 $68.00 Mar 4, 9:55 AM
WL-03129329 Expenses Open 1 $68.00 Mar 4, 9:55 AM
WL-03129330 Expenses Open 1 $68.00 Mar 4, 9:55 AM
WL-03129361 Travel Open 152 $109.44 Mar 4, 10:07 AM
WL-03129362 Travel Open 152 $109.44 Mar 4, 10:07 AM
WL-03131617 Labor Open 0.5 $20.00 Mar 5, 1:43 PM
WL-03131618 Labor Open 8 $830.00 Mar 5, 1:43 PM
WL-03131619 Labor Open 0.5 $20.00 Mar 5, 1:43 PM
WL-03133975 Labor Open 0.5 $20.00 Mar 6, 3:25 PM
WL-03133976 Labor Open 8 $830.00 Mar 6, 3:25 PM
WL-03133977 Labor Open 3.5 $140.00 Mar 6, 3:25 PM

Details