Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338344 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Gulf Coast Medical Center — 13681 Doctors Way, Fort Myers FL, 33912

Jan 16, 2026 → Mar 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (29 biz days late)
Active: 38 biz days
🕐 Clock stopped: Completed (Mar 15, 2026)
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
38d
▶ Clock Running
Status: Scheduled
Jan 19 → Mar 15, 2026
38 business days (counted)
Running total: 38 of ? biz days used
Created: Jan 16, 2026 Completed: Mar 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0
Jan 16 → Jan 16 Scheduled ▶ Running 0 0
Jan 16 → Jan 19 Ready for Scheduling ▶ Running 0 0
Jan 19 → Mar 15 Scheduled ▶ Running 38 38
Coordinators 38.2d
Billing 3.6d
✗ SLA Missed
Coordinators
38.2 days
Over SLA
Billing
3.6 days
Over SLA
Created: Jan 16, 2026 Due: Dec 31, 2026 Completed: Mar 15, 2026 (291 days early)
📅
38.2 days Total Age
⏱️
38.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
39.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 10, 2026
Visit 2 Mar 11, 2026
Visit 3 Mar 12, 2026
Visit 4 Mar 13, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 38.0 days stuck in "Scheduled"
⏱️
Total Delay 39.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
38.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16/2026 1736 CM ack msg; LM w/AMc; 1751 AMc avail; 1847 LM w/Denise re cnfm; 1/17/26 0908 Denise cnfm; 1/19/26 1000 ack cnfm, LM w/AM; 1036 AM ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 16, 5:38 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 0.8 business days
👷
▶
2 Technician Assigned Jan 19, 11:05 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 17h
🚨 35.0 business days
⏱️
Labor Added Mar 11, 1:16 AM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
3 9x Labor Added Mar 12, 10:57 PM
9x Labor Added → 10x Expenses Added → 2x Travel Added
💵
10x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 152
⏳ 1.1 business days
⏱️
▶
2 3x Labor Added Mar 15, 10:25 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Amber McDonald
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 54d 22h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:09 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:12 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 3m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 23, 4:31 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257122

Bottlenecks

Scheduled
Duration: 38.0 business days (threshold: 2.0 business days)
Exceeded by 36.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amber McDonald
Scheduled
Mar 10, 10:00 AM
Created
Jan 16, 5:38 PM
Invoice #
SM-257122

Work Details (25)

Name Type Status Qty Amount Date
WL-03138684 Labor Open 1 $0.00 Mar 11, 1:16 AM
WL-03142599 Labor Open 0.5 $20.00 Mar 12, 10:57 PM
WL-03142591 Labor Open 3 $120.00 Mar 12, 10:57 PM
WL-03142592 Labor Open 0.5 $20.00 Mar 12, 10:57 PM
WL-03142593 Labor Open 8 $830.00 Mar 12, 10:57 PM
WL-03142594 Labor Open 0.5 $20.00 Mar 12, 10:57 PM
WL-03142595 Labor Open 8 $830.00 Mar 12, 10:57 PM
WL-03142596 Labor Open 0.5 $20.00 Mar 12, 10:57 PM
WL-03142598 Labor Open 8 $830.00 Mar 12, 10:57 PM
WL-03142597 Labor Open 0.5 $20.00 Mar 12, 10:57 PM
WL-03142603 Expenses Open 1 $240.84 Mar 12, 11:01 PM
WL-03142608 Expenses Open 1 $3.00 Mar 12, 11:01 PM
WL-03142609 Expenses Open 1 $68.00 Mar 12, 11:01 PM
WL-03142610 Expenses Open 1 $68.00 Mar 12, 11:01 PM
WL-03142611 Expenses Open 1 $68.00 Mar 12, 11:01 PM
WL-03142612 Expenses Open 1 $68.00 Mar 12, 11:01 PM
WL-03142604 Expenses Open 1 $240.84 Mar 12, 11:01 PM
WL-03142605 Expenses Open 1 $240.84 Mar 12, 11:01 PM
WL-03142606 Expenses Open 1 $3.00 Mar 12, 11:01 PM
WL-03142607 Expenses Open 1 $3.00 Mar 12, 11:01 PM
WL-03142617 Travel Open 152 $109.44 Mar 12, 11:02 PM
WL-03142616 Travel Open 152 $109.44 Mar 12, 11:02 PM
WL-03144804 Labor Open 0.5 $20.00 Mar 15, 10:25 AM
WL-03144805 Labor Open 8 $830.00 Mar 15, 10:25 AM
WL-03144806 Labor Open 3.5 $140.00 Mar 15, 10:25 AM

Details