Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338347 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Trintiy Mishawaka — 5215 Holy Cross Pkwy, Mishawaka IN, 46545

Jan 16, 2026 → May 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (63 biz days late)
Active: 73 biz days
🕐 Clock stopped: Completed (May 1, 2026)
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 20, 2026
1 business day (counted)
Running total: 1 of ? biz days used
63d
▶ Clock Running
Status: Scheduled
Jan 20 → Apr 20, 2026
63 business days (counted)
Running total: 64 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 20 → Apr 21, 2026
1 business day (counted)
Running total: 65 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Apr 21 → May 1, 2026
8 business days (counted)
Running total: 73 of ? biz days used
Created: Jan 16, 2026 Completed: May 1, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0
Jan 16 → Jan 16 Scheduled ▶ Running 0 0
Jan 16 → Jan 20 Ready for Scheduling ▶ Running 1 1
Jan 20 → Apr 20 Scheduled ▶ Running 63 64
Apr 20 → Apr 21 Ready for Scheduling ▶ Running 1 65
Apr 21 → May 1 Scheduled ▶ Running 8 73
Coordinators 75.4d
Billing 2.4d
✗ SLA Missed
Coordinators
75.4 days
Over SLA
Billing
2.4 days
Over SLA
Created: Jan 16, 2026 Due: Dec 31, 2026 Completed: May 1, 2026 (244 days early)
📅
73.1 days Total Age
⏱️
63.7d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
74.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Apr 27, 2026
Visit 2 Apr 28, 2026
Visit 3 Apr 29, 2026
Visit 4 Apr 30, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 63.7 days stuck in "Scheduled"
⏱️
Total Delay 74.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.8d / 1.0d SLA
Scheduled
72.6d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16/2026 1805 CM ack msg; 1609 new dates; 1813 ack msg; 1/19/2026 1344 CM LM w/SC; 1402 SC avail; 1404 LM w/Rodney re cnfm; 1410 Rodney cnfm; 1436 ack cnfm; LM w/SC; 4/20/2026 132 cxl F, chg from 1500-2300 Th to 0800-1600; 1431 ack msg; LM w/SC; 1455 SC okay; 1917 ack msg ; LM w/Rodney re cnfm; 4/21/26 1013 Rodney cnfm; ack cnfm, LM w/SC; 1144 SC ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 16, 6:13 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 1.7 business days
👷
▶
2 Technician Assigned Jan 20, 1:38 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 19h
🚨 64.0 business days
📅
Status: Ready for Scheduling by Caitlin Mcgee Apr 20, 2:31 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 89d 23h
🗓️
Status: Scheduled by Wayne Rush Apr 21, 12:15 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 21h 44m
⚠️ 6.0 business days
⏱️
▶
4 3x Labor Added Apr 28, 6:06 PM
3x Labor Added → 2x Labor Added → 7x Expenses Added → 4x Travel Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.5
💵
7x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
4x Travel Added
Type: Travel
Status: Open
Qty: 142, 8, 12
⏳ 2.7 business days
⏱️
3x Labor Added Apr 30, 7:41 AM
Type: Labor
Status: Open
Qty: 0.5, 8
⏳ 2.0 business days
✔️
Status: Completed by Sean Critzman May 1, 10:38 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 22h, 0m
⏳ 2.0 business days
⏱️
Labor Added May 4, 8:02 AM
Type: Labor
Status: Open
Qty: 2.5
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush May 7, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 4h
📨
Status: Invoice Pending by Timothy Amburgey May 8, 9:46 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 11m
🧾
▶
2 Invoice Created May 8, 4:37 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 6h 50m

Bottlenecks

Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Scheduled
Duration: 63.7 business days (threshold: 2.0 business days)
Exceeded by 61.7 business days
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sean Critzman
Scheduled
Apr 27, 4:00 PM
Created
Jan 16, 6:13 PM
Invoice #
SM-261505

Work Details (20)

Name Type Status Qty Amount Date
WL-03204193 Labor Open 2.5 $100.00 Apr 28, 6:06 PM
WL-03204195 Labor Open 8 $76.00 Apr 28, 6:06 PM
WL-03204194 Labor Open 0.5 $830.00 Apr 28, 6:06 PM
WL-03204198 Labor Open 8 $76.00 Apr 28, 6:08 PM
WL-03204197 Labor Open 0.5 $830.00 Apr 28, 6:08 PM
WL-03204216 Expenses Open 1 $142.71 Apr 28, 6:09 PM
WL-03204214 Expenses Open 1 $142.72 Apr 28, 6:09 PM
WL-03204215 Expenses Open 1 $142.72 Apr 28, 6:09 PM
WL-03204217 Expenses Open 1 $68.00 Apr 28, 6:09 PM
WL-03204218 Expenses Open 1 $68.00 Apr 28, 6:09 PM
WL-03204219 Expenses Open 1 $68.00 Apr 28, 6:09 PM
WL-03204220 Expenses Open 1 $68.00 Apr 28, 6:09 PM
WL-03204222 Travel Open 142 $102.24 Apr 28, 6:10 PM
WL-03204224 Travel Open 8 $5.76 Apr 28, 6:10 PM
WL-03204223 Travel Open 12 $8.64 Apr 28, 6:10 PM
WL-03204225 Travel Open 142 $102.24 Apr 28, 6:11 PM
WL-03208545 Labor Open 0.5 $830.00 Apr 30, 7:41 AM
WL-03208546 Labor Open 8 $830.00 Apr 30, 7:41 AM
WL-03208544 Labor Open 8 $76.00 Apr 30, 7:41 AM
WL-03213237 Labor Open 2.5 $100.00 May 4, 8:02 AM

Details