Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338352 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sutter Hospital of Santa Cruz — 2900 Chanticleer Avenue, Santa Cruz CA, 95062

Jan 16, 2026 → Apr 10, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (49 biz days late)
Active: 59 biz days
🕐 Clock stopped: Completed (Apr 13, 2026)
▶ Clock Running
Status: Created
Jan 17 → Jan 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 17 → Jan 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 17 → Jan 22, 2026
3 business days (counted)
Running total: 3 of ? biz days used
56d
▶ Clock Running
Status: Scheduled
Jan 22 → Apr 13, 2026
56 business days (counted)
Running total: 59 of ? biz days used
Created: Jan 17, 2026 Completed: Apr 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 17 → Jan 17 Created ▶ Running 0 0
Jan 17 → Jan 17 Scheduled ▶ Running 0 0
Jan 17 → Jan 22 Ready for Scheduling ▶ Running 3 3
Jan 22 → Apr 13 Scheduled ▶ Running 56 59
Coordinators 59.4d
Billing 5.6d
✗ SLA Missed
Coordinators
59.4 days
Over SLA
Billing
5.6 days
Over SLA
Created: Jan 17, 2026 Due: Dec 31, 2026 Completed: Apr 10, 2026 (265 days early)
📅
57.6 days Total Age
⏱️
56.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
62.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Apr 7, 2026
Visit 2 Apr 8, 2026
Visit 3 Apr 9, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 211 days old
🚨
Primary Delay 56.4 days stuck in "Scheduled"
⏱️
Total Delay 62.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
56.4d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
4.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16/2026 1938 CM ack msg; LM w/MF; 1/18/26 1416 MF avail; 1/19/26 1015 LM w/Krystin re cnfm; 1/21/2026 1254 CM 2nd msg w/MF; 2056 MF ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 16, 7:40 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.5 business days
🗓️
▶
2 Status: Scheduled Jan 22, 9:25 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Mignon Fritts
🚨 56.0 business days
⏱️
▶
2 5x Labor Added Apr 12, 10:33 PM
5x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 7.5
💵
▶
2 7x Expenses Added Apr 12, 10:38 PM
7x Expenses Added → 3x Travel Added
🚗
3x Travel Added
Type: Travel
Status: Open
Qty: 100, 96, 13
✔️
Status: Completed by Mignon Fritts Apr 12, 10:49 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 80d 12h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Apr 16, 2:48 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 15h
📨
Status: Invoice Pending by Timothy Amburgey Apr 17, 9:50 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 1m
⏳ 4.0 business days
💰
▶
2 Status: Invoiced Apr 22, 1:21 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-259539

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 56.4 business days (threshold: 2.0 business days)
Exceeded by 54.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours
Invoice Pending
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Mignon Fritts
Scheduled
Apr 7, 3:00 PM
Created
Jan 16, 7:40 PM
Invoice #
SM-259539

Work Details (17)

Name Type Status Qty Amount Date
WL-03183237 Labor Open 2.5 $100.00 Apr 12, 10:33 PM
WL-03183238 Labor Open 0.5 $977.00 Apr 12, 10:33 PM
WL-03183240 Labor Open 0.5 $977.00 Apr 12, 10:33 PM
WL-03183241 Labor Open 8 $76.00 Apr 12, 10:33 PM
WL-03183239 Labor Open 8 $76.00 Apr 12, 10:33 PM
WL-03183242 Labor Open 0.5 $977.00 Apr 12, 10:34 PM
WL-03183243 Labor Open 7.5 $76.00 Apr 12, 10:34 PM
WL-03183249 Expenses Open 1 $68.00 Apr 12, 10:38 PM
WL-03183244 Labor Open 2 $80.00 Apr 12, 10:38 PM
WL-03183245 Expenses Open 1 $164.43 Apr 12, 10:38 PM
WL-03183246 Expenses Open 1 $164.43 Apr 12, 10:38 PM
WL-03183247 Expenses Open 1 $68.00 Apr 12, 10:38 PM
WL-03183248 Expenses Open 1 $68.00 Apr 12, 10:38 PM
WL-03183250 Expenses Open 1 $8.00 Apr 12, 10:38 PM
WL-03183252 Travel Open 100 $72.00 Apr 12, 10:43 PM
WL-03183254 Travel Open 96 $69.12 Apr 12, 10:43 PM
WL-03183253 Travel Open 13 $9.36 Apr 12, 10:43 PM

Details