Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338354 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sutter Mather — 3707 Schriever Ave, Mather CA, 95655

Jan 16, 2026 → Present

🟢 On Track
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
⚠ 136 biz days overdue
Active: 145 biz days
▶ Clock Running
Status: Scheduled
Jan 17 → Jan 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
145d
▶ Clock Running
Status: Ready for Scheduling
Jan 17 → Aug 16, 2026
145 business days (counted)
Running total: 145 of ? biz days used
Created: Jan 17, 2026 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 17 → Jan 17 Scheduled ▶ Running 0 0
Jan 17 → Aug 16 Ready for Scheduling ▶ Running 145 145
⚠ Overdue
Created: Jan 17, 2026 Due: Dec 31, 2026 (137 days left)
📅
145.0 days Total Age
⏱️
- Longest Stage
🔄
1 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 211 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/16/2026 1938 CM ack msg;; 1/19/2026 CM LM w/GS; 1/20/2026 1656 CM LM w/CA; 1/20/2026 1656 CM LM w/CA; 1/22/2026 1736 LM w/Krystin re NAR

Timeline

📋
▶
2 Work Order Created Jan 16, 7:41 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Apr 14, 8:00 AM
Created
Jan 16, 7:41 PM
Invoice #
N/A

Details