Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338364 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 19, 2026 → Mar 18, 2026

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Jan 26, 2026

✗ SLA Missed (36 biz days late)

Active: 41 biz days

Budget: 5 biz days

🕐 Clock stopped: Canceled (Mar 18, 2026)

SLA Target

▶ Clock Running

Status: Created

Jan 19 → Jan 19, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

▶ Clock Running

Status: Ready for Scheduling

Jan 19 → Jan 19, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

41d

▶ Clock Running

Status: Assigned

Jan 19 → Mar 18, 2026

41 business days (counted)

Running total: 41 of 5 biz days used

Created: Jan 19, 2026 Canceled: Mar 18, 2026

Business Days Used 41 / 5

0 5d budget +36d over

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 19 → Jan 19	Created	▶ Running	0	0 / 5
Jan 19 → Jan 19	Ready for Scheduling	▶ Running	0	0 / 5
Jan 19 → Mar 18	Assigned	▶ Running	41	41 / 5

Coordinators 41.0d

✗ SLA Missed

Coordinators
41.0 days
Over SLA

Created: Jan 19, 2026 Due: Jan 26, 2026 Completed: Mar 18, 2026 (50 days late)

📅

41.0 days Total Age

⏱️

41.0d in Assigned Longest Stage

🔄

3 transitions Status Changes

⚠️

40.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Behind Schedule - Needs Attention

Canceled • 209 days old

🚨

Primary Delay 41.0 days stuck in "Assigned"

⏱️

Total Delay 40.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.0d / 1.0d SLA

Assigned

41.0d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

                        3/18/26 BA - Canceling WO, repaired by Stryker                    

🔧 Work Performed

                        1/16 XC Evaluated bed                    

🔍 Technician Findings

                        1/16 XC Bed side head rail won't raise or lower due to cracked handle plate                    

⚠️ Problem Description

                        Right head side rail wont go up or down

Coston, Xiraiyah                    

📄 Description

                        Bed, Electric                    

Timeline

📋

▶

2 Work Order Created Jan 19, 8:07 AM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Sherry Reich

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Status: Assigned Jan 19, 12:53 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Melissa Owens

Technician: Xiraiyah Coston

⏱️

▶

2 Labor Added Jan 19, 4:38 PM

Labor Added → Labor Added

⏱️

Labor Added

Type: Labor

Status: Open

Qty: 0.66666666666667

🚨 41.0 business days

🚫

Status: Canceled by Brandi Alvarez Mar 18, 12:17 PM

From: Assigned

To: Canceled

Duration in Previous: 57d 22h

Bottlenecks

Assigned

Duration: 41.0 business days (threshold: 4.0 business hours)

Exceeded by 40.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Canceled

Priority

P5

Type

Repair

Branch

N/A

Technician

Xiraiyah Coston

Scheduled

N/A

Created

Jan 19, 8:07 AM

Invoice #

N/A

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03070793	Labor	Open	1	$95.00	Jan 19, 4:38 PM
WL-03070801	Labor	Open	0.66666666666667	$0.00	Jan 19, 4:41 PM