Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338365 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARY IMMACULATE HOSPITAL — 2 Bernardine Drive, Newport News VA, 23602

Jan 19, 2026 → Jul 8, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 26, 2026
✗ SLA Missed (70 biz days late)
Active: 75 biz days
Paused: 43 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jul 8, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
60d
▶ Clock Running
Status: Assigned
Jan 19 → Apr 14, 2026
60 business days (counted)
Running total: 60 of 5 biz days used
⏸43d
⏸ Clock Paused
Status: Awaiting Parts
Apr 14 → Jun 15, 2026
43 business days (not counted)
15d
▶ Clock Running
Status: Reschedule
Jun 15 → Jul 8, 2026
15 business days (counted)
Running total: 75 of 5 biz days used
Created: Jan 19, 2026 Completed: Jul 8, 2026
Business Days Used 75 / 5
0 5d budget +70d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0 / 5
Jan 19 → Jan 19 Ready for Scheduling ▶ Running 0 0 / 5
Jan 19 → Apr 14 Assigned ▶ Running 60 60 / 5
Apr 14 → Jun 15 Awaiting Parts ⏸ Paused 43 —
Jun 15 → Jul 8 Reschedule ▶ Running 15 75 / 5
Material Management 44.0d
Coordinators 75.8d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Material Management
44.0 days
Over SLA
Coordinators
75.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 19, 2026 Due: Jan 26, 2026 Completed: Jul 8, 2026 (162 days late)
📅
118.0 days Total Age
⏱️
60.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
117.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
Visit 1 Jan 16, 2026
Visit 2 Mar 25, 2026
Visit 3 Jul 7, 2026
Visit 4 Jul 8, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 60.0 days stuck in "Assigned"
⏱️
Total Delay 117.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
60.0d / 0.5d SLA
Awaiting Parts
44.0d / 3.0d SLA
Reschedule
15.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

7/30/26 BA - PO# 4010607135HTM - $1,139.19

XC 3/25: Sent PO request to TJ at Mary Immaculate

🔧 Work Performed
1/16 XC Evaluated bed 3/25 XC Took photos of exposed wires, created PO request and sent over to biomed 7/08 DT Replaced power cord reel and tested for functionality
🔍 Technician Findings
1/16 XC Wires are exposed 7/08 DT Replaced power cord reel and tested for functionality
⚠️ Problem Description
Power cord wires exposed Coston, Xiraiyah
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 19, 8:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 19, 12:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4h 42m
⏱️
Labor Added Jan 19, 4:26 PM
Type: Labor
Status: Open
Qty: 1
🚨 49.0 business days
⏱️
3x Labor Added Mar 30, 9:48 AM
Type: Labor, Travel
Status: Open
Qty: 0.75, 0.5, 34
🚨 11.0 business days
👷
Technician Assigned by Mark Franks Apr 13, 11:51 AM
Technician: Yves Dessin
📦
▶
2 Parts Requested Apr 14, 10:17 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Franks
From: Assigned
To: Awaiting Parts
Duration in Previous: 84d 20h
🚨 44.0 business days
🔩
▶
2 2x Parts Added Jun 15, 1:51 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From: Awaiting Parts
To: Reschedule
Duration in Previous: 62d 3h
🚨 16.0 business days
⏱️
Labor Added Jul 8, 11:17 AM
Type: Labor
Status: Open
Qty: 4
⏱️
▶
2 2x Labor Added Jul 8, 1:19 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Devonte Thompson
From: Reschedule
To: Completed
Duration in Previous: 22d 23h
🏁
Status: Closed by Devonte Thompson Jul 8, 1:38 PM
From: Completed
To: Closed
Duration in Previous: 18m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Jul 13, 2:15 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 14.0 business days
🧾
Invoice Created Jul 30, 7:39 PM
Invoice Number: SM-267204

Bottlenecks

Assigned
Duration: 60.0 business days (threshold: 4.0 business hours)
Exceeded by 59.5 business days
Awaiting Parts
Duration: 44.0 business days (threshold: 3.0 business days)
Exceeded by 41.0 business days
Reschedule
Duration: 15.8 business days (threshold: 2.0 business days)
Exceeded by 13.8 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

📦
Parts Order 00094508
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 19, 8:09 AM
Invoice #
SM-267204

Work Details (9)

Name Type Status Qty Amount Date
WL-03070764 Labor Open 1 $0.00 Jan 19, 4:26 PM
WL-03164826 Labor Open 0.75 $0.00 Mar 30, 9:48 AM
WL-03164827 Labor Open 0.5 $47.50 Mar 30, 9:48 AM
WL-03164828 Travel Open 34 $0.00 Mar 30, 9:48 AM
WL-03260868 Parts Open 1 $619.09 Jun 15, 1:51 PM
WL-03260869 Expenses Open 1 $0.00 Jun 15, 1:51 PM
WL-03286956 Labor Open 4 $380.00 Jul 8, 11:17 AM
WL-03287150 Labor Open 1.25 $0.00 Jul 8, 1:19 PM
WL-03287151 Labor Open 1.75 $0.00 Jul 8, 1:19 PM

Details