Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338368 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HCA FLORIDA LARGO HOSPITAL — 201 14TH ST SW, LARGO FL, 33770

Jan 19, 2026 → Mar 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✗ SLA Missed (35 biz days late)
Active: 44 biz days
🕐 Clock stopped: Completed (Mar 23, 2026)
9d
▶ Clock Running
Status: Created
Jan 19 → Jan 30, 2026
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 30 → Feb 2, 2026
1 business day (counted)
Running total: 10 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Feb 2 → Mar 23, 2026
34 business days (counted)
Running total: 44 of ? biz days used
Created: Jan 19, 2026 Completed: Mar 23, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 30 Created ▶ Running 9 9
Jan 30 → Feb 2 Assigned ▶ Running 1 10
Feb 2 → Mar 23 Scheduled ▶ Running 34 44
Dispatch 9.0d
Coordinators 36.4d
Billing 0.4d
✗ SLA Missed
Dispatch
9.0 days
Over SLA
Coordinators
36.4 days
Over SLA
Billing
0.4 days
Created: Jan 19, 2026 Due: Jan 31, 2026 Completed: Mar 23, 2026 (50 days late)
📅
44.0 days Total Age
⏱️
35.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
43.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 35.0 days stuck in "Scheduled"
⏱️
Total Delay 43.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
9.0d / 0.5d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
35.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/30/2026 ALuman - dispatch to Konstantin Barskiy to close with Location Unknown form

01/19/2026 EMartin follow up for WO-01325532

-follow up notes-

"Unknown location"

🔧 Work Performed
FMI 78101 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 78101E: Venue Fit Thermal Event due to battery Purpose: Each affected system will have a SW Version R4.5 update installed. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at TCS.FMIAdmin@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare - Venue Fit Ultrasound
📞 Call Description
FMI 78101

Timeline

📋
Work Order Created Jan 19, 8:18 AM
Work Order: WO-01338368
Type: FCO
Priority: PC
⚠️ 9.0 business days
👷
▶
2 Technician Assigned Jan 30, 3:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 11d 7h
⏳ 2.0 business days
🗓️
▶
2 Status: Scheduled Feb 2, 9:42 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-02-06T17:00:00.000+0000
🚨 14.0 business days
📅
Dispatch Scheduled by Ashley Luman Feb 20, 10:13 AM
Scheduled For: 2026-02-28T17:00:00.000+0000
⚠️ 9.0 business days
📅
Dispatch Scheduled by Ashley Luman Mar 4, 4:19 PM
Scheduled For: 2026-03-07T17:00:00.000+0000
⚠️ 7.0 business days
📅
Dispatch Scheduled by Ashley Luman Mar 12, 12:40 PM
Scheduled For: 2026-03-14T16:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Ashley Luman Mar 16, 12:06 PM
Scheduled For: 2026-03-21T16:00:00.000+0000
⚠️ 5.9 business days
⏱️
▶
2 Labor Added Mar 23, 7:28 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 48d 20h, 0m
⏳ 2.0 business days
⏱️
Labor Added Mar 24, 10:05 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Mar 24, 10:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
📨
Status: Invoice Pending by Timothy Amburgey Mar 24, 1:07 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 54m
💰
Status: Invoiced by Timothy Amburgey Mar 24, 1:18 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 10m
⏳ 4.1 business days
🧾
Invoice Created Mar 30, 12:46 AM
Invoice Number: SM-257339

Bottlenecks

Entered
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business hours
Scheduled
Duration: 35.0 business days (threshold: 2.0 business days)
Exceeded by 33.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
Mar 21, 12:00 PM
Created
Jan 19, 8:18 AM
Invoice #
SM-257339

Work Details (2)

Name Type Status Qty Amount Date
WL-03154884 Labor Open 0.5 $100.00 Mar 23, 7:28 AM
WL-03156607 Labor Open 0.016666666666667 $38.00 Mar 24, 10:05 AM

Details