📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114
Jan 19, 2026 → Feb 11, 2026
✅ Completed
P55 business days from creation
Target:Jan 26, 2026
🕐 Clock stopped: Completed (Feb 11)
⏸ 10d excluded (parts wait + holding)
✗ SLA Missed (6d late)
Dispatch0.0d
Material Management8.9d
Coordinators11.9d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
8.9 days
Over SLA
Coordinators
11.9 days
Over SLA
Billing
0.0 days
Created: Jan 19, 2026
Due: Jan 26, 2026
Completed: Feb 11, 2026 (15 days late)
📅
18.0 daysTotal Age
⏱️
8.9d in Awaiting PartsLongest Stage
🔄
7 transitionsStatus Changes
⚠️
17.1d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
(1 reschedule)
2 on-site visits — follow-up trip required
Visit 1Jan 27, 2026
Visit 2Feb 9, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 115 days old
🚨
Primary Delay8.9 days stuck in "Awaiting Parts"
⏱️
Total Delay17.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
5.0d / 0.5d SLA
Awaiting Parts
8.9d / 3.0d SLA
Reschedule
4.9d / 2.0d SLA
Closed
3.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
replaced head potentiometer , troubleshot extensively to find that plug c on wire harness was missing and recalibrated height, fowler and scale tested bed functions and returned bed to service
🔍Technician Findings
potentiometer inoperable and wire c missing from board
⚠️Problem Description
Yves Dessin: HEAD END POTENTIONMETER ASSEMBLY NEEDED
📄Description
Bed, Electric
PDF
GE Healthcare PO# 4010578189HTM Revision 0
Jan 22, 2026
PDF
Quote for PO RequesT 603480348__70101831
Jan 26, 2026
Timeline
📋
▶
2
Work Order Created Jan 19, 8:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Jan 20, 8:23 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From:Ready for Scheduling
To:Assigned
Duration in Previous:23h 47m
⚠️5.0 business days
📦
▶
2
Parts Requested Jan 26, 11:53 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From:Assigned
To:Awaiting Parts
Duration in Previous:6d 3h
⏳2.0 business days
⏱️
Labor Added Jan 27, 6:00 PM
Type:Labor
Status:Open
Qty:1
⚠️7.7 business days
🔩
▶
2
2x Parts Added Feb 5, 11:55 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by MELISSA BARRETT
From:Awaiting Parts
To:Reschedule
Duration in Previous:10d 0h
⏳3.0 business days
⏱️
2x Labor Added Feb 9, 4:06 PM
Type:Labor
Status:Open
Qty:2
⏳3.0 business days
✔️
Status: Completed by Mark FranksFeb 11, 12:02 PM
From:Reschedule, Completed
To:Completed, Closed
Duration in Previous:6d 0h, 0m
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Feb 16, 10:19 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:0m
🧾
Invoice Created Feb 17, 8:00 AM
Invoice Number:SM-254058
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Awaiting Parts
Duration: 8.9 business days (threshold: 3.0 business days)
Exceeded by 5.9 business days
Reschedule
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)