Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338454 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 19, 2026 → Jan 20, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 26, 2026
🕐 Clock stopped: Completed (Jan 21)
✓ SLA Met (5d early)
Dispatch 0.0d
Coordinators 2.2d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.2 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 19, 2026 Due: Jan 26, 2026 Completed: Jan 21, 2026 (5 days early)
📅
2.2 days Total Age
⏱️
2.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 115 days old
🚨
Primary Delay 2.0 days stuck in "Assigned"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Tested and check. No problem found
🔍 Technician Findings
No problem found
⚠️ Problem Description
Note reads "Siderail controls not working"
📄 Description
Med Surg Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 19, 11:38 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Jan 19, 1:26 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 45m
⏳ 2.0 business days
⏱️
2x Labor Added Jan 20, 3:37 PM
Type: Labor
Status: Open
Qty: 1, 0.78333333333333
✔️
▶
2 Status: Completed Jan 20, 9:34 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Jan 21, 1:46 PM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 9m
📨
Status: Invoice Pending by Hannah Shaw Jan 21, 2:57 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 10m
⏳ 3.0 business days
🧾
Invoice Created Jan 25, 8:03 PM
Invoice Number: SM-251833

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jan 19, 11:38 AM
Invoice #
SM-251833

Work Details (2)

Name Type Status Qty Amount Date
WL-03072057 Labor Open 1 $0.00 Jan 20, 3:37 PM
WL-03072058 Labor Open 0.78333333333333 $0.00 Jan 20, 3:37 PM

Details