Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338468 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Jan 19, 2026 → Jan 22, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 26, 2026
🕐 Clock stopped: Completed (Jan 22)
✓ SLA Met (3d early)
Dispatch 0.0d
Coordinators 3.7d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.7 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Jan 19, 2026 Due: Jan 26, 2026 Completed: Jan 22, 2026 (4 days early)
📅
3.7 days Total Age
⏱️
3.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 115 days old
🚨
Primary Delay 3.7 days stuck in "Assigned"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repair completed on WO-01338578
🔍 Technician Findings
Stretcher will not lock. Head end Casters were locking but foot end not. Determinded casters installed in wrong position
⚠️ Problem Description
Problem description: Stretcher will not lock. Unsafe for patient use. Located in Infusion Center Room 15702
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
3 Work Order Created Jan 19, 1:39 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Jennifer Johnson
Technician: Craig Walker
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
⏳ 4.0 business days
✔️
▶
3 Status: Completed Jan 22, 3:21 PM
Status: Completed → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Craig Walker
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Jan 23, 2:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 56m
📨
Status: Invoice Pending by Hannah Shaw Jan 23, 2:49 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 28m, 0m
⏳ 2.0 business days
🧾
Invoice Created Jan 26, 8:00 AM
Invoice Number: SM-252121

Bottlenecks

Assigned
Duration: 3.7 business days (threshold: 4.0 business hours)
Exceeded by 3.2 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Jan 19, 1:39 PM
Invoice #
SM-252121

Work Details (1)

Name Type Status Qty Amount Date
WL-03075334 Labor Open 1 $0.00 Jan 22, 3:23 PM

Details