Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338471 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 19, 2026 → Jan 20, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 26, 2026
🕐 Clock stopped: Completed (Jan 20)
✓ SLA Met (5d early)
Dispatch 0.0d
Coordinators 1.6d
Billing 56.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.6 days
Over SLA
Billing
56.9 days
Over SLA
Created: Jan 19, 2026 Due: Jan 26, 2026 Completed: Jan 20, 2026 (6 days early)
📅
1.6 days Total Age
⏱️
56.7d in Billing Review Longest Stage
🔄
7 transitions Status Changes
⚠️
56.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 115 days old
🚨
Primary Delay 56.7 days stuck in "Billing Review"
⏱️
Total Delay 56.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Billing Review
56.7d / 2.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

4.9.26 hshaw - updated SMC to FSWP per GE Portal;

1/29: JJ Emailed Paul Mundy with GE to either add asset to National contract or provide PO

1.21.26 hshaw - moved WO to BR, can't locate this unit. SN# and Control# not in GE portal. Not sure if WO requires PO.

🔧 Work Performed
Replaced CPR Isolator
🔍 Technician Findings
CPR iso worn
⚠️ Problem Description
Joe Evans: Fowler won't raise
📄 Description
3002 Secure II Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 19, 2:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 19, 4:18 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Joe Evans
⏱️
2x Labor Added Jan 20, 11:01 AM
Type: Labor
Status: Open
Qty: 0.78333333333333, 2
🔩
▶
2 Parts Added Jan 20, 2:05 PM
Parts Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 21h 47m, 0m
💵
Status: Billing Review by Hannah Shaw Jan 21, 1:21 PM
From: Closed
To: Billing Review
Duration in Previous: 23h 14m
🚨 57.0 business days
📄
Status: Ready to Bill by Hannah Shaw Apr 9, 3:12 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 78d 0h
📨
▶
2 Status: Invoice Pending Apr 9, 4:45 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Apr 10, 8:00 AM
Invoice Number: SM-258852

Bottlenecks

Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.7 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Billing Review
Duration: 56.7 business days (threshold: 2.0 business days)
Exceeded by 54.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Jan 19, 2:03 PM
Invoice #
SM-258852

Work Details (3)

Name Type Status Qty Amount Date
WL-03071495 Labor Open 0.78333333333333 $0.00 Jan 20, 11:01 AM
WL-03071496 Labor Open 2 $0.00 Jan 20, 11:01 AM
WL-03071851 Parts Open 1 $0.00 Jan 20, 2:05 PM

Details