Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338483 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Jan 19, 2026 → Jan 23, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Jan 23)
✓ SLA Met (342d early)
Dispatch 0.0d
Coordinators 4.5d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.5 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Jan 19, 2026 Due: Dec 31, 2026 Completed: Jan 23, 2026 (342 days early)
📅
4.5 days Total Age
⏱️
4.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
4.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 115 days old
🚨
Primary Delay 4.5 days stuck in "Scheduled"
⏱️
Total Delay 4.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86600069
🔍 Technician Findings
none
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Jan 19, 3:03 PM
Work Order: WO-01338483
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Jan 19, 3:11 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-19T05:00:00.000+0000, 2026-01-19T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 8m
⏳ 4.0 business days
⏱️
3x Labor Added Jan 22, 7:21 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 131
✔️
▶
2 Status: Completed Jan 23, 1:52 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Rodney Charles
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
Labor Added Jan 27, 11:10 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 27, 11:19 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 21h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 29, 3:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 3h
💰
Status: Invoiced by Josh Longway Jan 30, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 47m

Bottlenecks

Scheduled
Duration: 4.5 business days (threshold: 2.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Jan 18, 7:00 PM
Created
Jan 19, 3:03 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03075880 Labor Open 1.25 $95.00 Jan 22, 7:21 PM
WL-03075881 Labor Open 2 $155.00 Jan 22, 7:21 PM
WL-03075882 Travel Open 131 $0.00 Jan 22, 7:21 PM
WL-03079792 Labor Open 0.016666666666667 $38.00 Jan 27, 11:10 AM

Details