Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338492 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 St Luke's Meridian Medical Center — 520 S Eagle Rd, MERIDIAN ID, 83642

Jan 19, 2026 → Mar 21, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (34 biz days late)
Active: 43 biz days
🕐 Clock stopped: Completed (Mar 22, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
43d
▶ Clock Running
Status: Scheduled
Jan 19 → Mar 22, 2026
43 business days (counted)
Running total: 43 of ? biz days used
Created: Jan 19, 2026 Completed: Mar 22, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Mar 22 Scheduled ▶ Running 43 43
Coordinators 43.0d
Billing 2.4d
✗ SLA Missed
Coordinators
43.0 days
Over SLA
Billing
2.4 days
Over SLA
Created: Jan 19, 2026 Due: Dec 31, 2026 Completed: Mar 21, 2026 (285 days early)
📅
43.0 days Total Age
⏱️
43.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
44.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Mar 16, 2026
Visit 2 Mar 17, 2026
Visit 3 Mar 18, 2026
Visit 4 Mar 19, 2026
Visit 5 Mar 20, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay 43.0 days stuck in "Scheduled"
⏱️
Total Delay 44.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
43.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.8d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/14/26 1115 LM w/ME; 1735 ME avail; 1/15/26 1015 LM w/Brian re cnfm; 1/16/2026 1328 CM 2nd msg w/Brian; 1331 Brian cnfm; 1347 LM w/ME; 1839 ME ack cnfm

Timeline

📋
▶
3 Work Order Created Jan 19, 3:41 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Michelle Evans
🚨 39.0 business days
💵
12x Expenses Added Mar 16, 1:55 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 58
⏳ 3.0 business days
⏱️
▶
2 6x Labor Added Mar 18, 4:36 PM
6x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 10
⏳ 2.9 business days
⏱️
▶
3 6x Labor Added Mar 22, 11:14 AM
6x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Michelle Evans
From: Scheduled
To: Completed
Duration in Previous: 61d 18h
🏁
Status: Closed by Michelle Evans
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 26, 3:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
Status: Invoice Pending by Timothy Amburgey Mar 27, 9:24 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 19m
💰
▶
2 Status: Invoiced Mar 27, 3:57 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257656

Bottlenecks

Scheduled
Duration: 43.0 business days (threshold: 2.0 business days)
Exceeded by 41.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Michelle Evans
Scheduled
Mar 17, 8:00 AM
Created
Jan 19, 3:41 PM
Invoice #
SM-257656

Work Details (25)

Name Type Status Qty Amount Date
WL-03145644 Expenses Open 1 $68.00 Mar 16, 1:55 PM
WL-03145633 Expenses Open 1 $665.45 Mar 16, 1:55 PM
WL-03145634 Expenses Open 1 $139.00 Mar 16, 1:55 PM
WL-03145635 Expenses Open 1 $139.00 Mar 16, 1:55 PM
WL-03145636 Expenses Open 1 $139.00 Mar 16, 1:55 PM
WL-03145637 Expenses Open 1 $139.00 Mar 16, 1:55 PM
WL-03145638 Expenses Open 1 $139.00 Mar 16, 1:55 PM
WL-03145640 Expenses Open 1 $68.00 Mar 16, 1:55 PM
WL-03145641 Expenses Open 1 $68.00 Mar 16, 1:55 PM
WL-03145642 Expenses Open 1 $68.00 Mar 16, 1:55 PM
WL-03145643 Expenses Open 1 $68.00 Mar 16, 1:55 PM
WL-03145645 Travel Open 58 $41.76 Mar 16, 1:55 PM
WL-03149869 Labor Open 0.5 $20.00 Mar 18, 4:36 PM
WL-03149870 Labor Open 8 $830.00 Mar 18, 4:36 PM
WL-03149871 Labor Open 0.5 $20.00 Mar 18, 4:36 PM
WL-03149872 Labor Open 0.5 $20.00 Mar 18, 4:36 PM
WL-03149873 Labor Open 8 $830.00 Mar 18, 4:36 PM
WL-03149874 Labor Open 0.5 $20.00 Mar 18, 4:36 PM
WL-03149887 Labor Open 10 $400.00 Mar 18, 4:38 PM
WL-03154629 Labor Open 0.5 $20.00 Mar 22, 11:14 AM
WL-03154630 Labor Open 8 $830.00 Mar 22, 11:14 AM
WL-03154631 Labor Open 0.5 $20.00 Mar 22, 11:14 AM
WL-03154632 Labor Open 0.5 $20.00 Mar 22, 11:14 AM
WL-03154633 Labor Open 8 $830.00 Mar 22, 11:14 AM
WL-03154634 Labor Open 0.5 $20.00 Mar 22, 11:14 AM

Details