📍 St Luke's Meridian Medical Center — 520 S Eagle Rd, MERIDIAN ID, 83642
Jan 19, 2026 → Mar 29, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (39 biz days late)
Active: 48 biz days
🕐 Clock stopped: Completed (Mar 29, 2026)
28d
▶ Clock Running
Status: Created
Jan 19 → Feb 27, 2026
28 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 27 → Mar 4, 2026
3 business days (counted)
Running total: 31 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Mar 4 → Mar 29, 2026
17 business days (counted)
Running total: 48 of ? biz days used
Created: Jan 19, 2026Completed: Mar 29, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 19 → Feb 27
Created
▶ Running
28
28
Feb 27 → Mar 4
Ready for Scheduling
▶ Running
3
31
Mar 4 → Mar 29
Scheduled
▶ Running
17
48
Coordinators48.4d
Billing3.6d
✗ SLA Missed
Coordinators
48.4 days
Over SLA
Billing
3.6 days
Over SLA
Created: Jan 19, 2026
Due: Dec 31, 2026
Completed: Mar 29, 2026 (277 days early)
📅
48.0 daysTotal Age
⏱️
28.0d in ScheduledLongest Stage
🔄
6 transitionsStatus Changes
⚠️
47.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
35 linesWork Details
🚩
6 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1Mar 23, 2026
Visit 2Mar 24, 2026
Visit 3Mar 25, 2026
Visit 4Mar 26, 2026
Visit 5Mar 27, 2026
Visit 6Mar 28, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 209 days old
🚨
Primary Delay28.0 days stuck in "Scheduled"
⏱️
Total Delay47.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
45.4d / 2.0d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
1/14/26 1115 LM w/ME; 1735 ME avail; 1/15/26 1015 LM w/Brian re cnfm; 1/16/2026 1328 CM 2nd msg w/Brian; 1331 Brian cnfm; 1347 LM w/ME; 1839 ME ack cnfm; 2/27/2026 1742 chg from 0700-1500 T-F to 4PM M, 0700-1500 T, Th; 0600-1400 W; 0700-1200 F; 1844 ack msg; LM w/ME
📅
symplr
Mar 27, 2026 8:00am – 1:00pm
Work Order: WO-01338494
Location: St Luke's Meridian Medical Center
Address: 520 S Eagle Rd, MERIDIAN, ID 83642
Contact Name: Brian Kurilla
Contact Phone: 724-237-9375
Contact Email: brian.kurilla@philips.com
Use the link below to access your work order to Accept and Schedule your work.
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📅
symplr
Mar 26, 2026 8:00am – 4:00pm
Work Order: WO-01338494
Location: St Luke's Meridian Medical Center
Address: 520 S Eagle Rd, MERIDIAN, ID 83642
Contact Name: Brian Kurilla
Contact Phone: 724-237-9375
Contact Email: brian.kurilla@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa
📅
symplr
Mar 25, 2026 7:00am – 3:00pm
Work Order: WO-01338494
Location: St Luke's Meridian Medical Center
Address: 520 S Eagle Rd, MERIDIAN, ID 83642
Contact Name: Brian Kurilla
Contact Phone: 724-237-9375
Contact Email: brian.kurilla@philips.com
Use the link below to access your work order to Accept and Schedule your work.
htt
📅
symplr
Mar 24, 2026 8:00am – 4:00pm
Work Order: WO-01338494
Location: St Luke's Meridian Medical Center
Address: 520 S Eagle Rd, MERIDIAN, ID 83642
Contact Name: Brian Kurilla
Contact Phone: 724-237-9375
Contact Email: brian.kurilla@philips.com
Use the link below to access your work order to Accept and Schedule your work.
https://csa
Timeline
📋
▶
2
Work Order Created Jan 19, 3:43 PM
Work Order Created → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician:CSOL Admin, Michelle Evans
🚨28.0 business days
📅
Status: Ready for Scheduling by Caitlin McgeeFeb 27, 6:44 PM
From:Scheduled
To:Ready for Scheduling
Duration in Previous:39d 3h
⏳3.7 business days
🗓️
Status: Scheduled by Caitlin McgeeMar 4, 4:00 PM
From:Ready for Scheduling
To:Scheduled
Duration in Previous:4d 21h
🚨17.0 business days
⏱️
12x Labor Added Mar 26, 1:18 PM
Type:Labor
Status:Open
Qty:0.016666666666667, 4, 0.5, 8
💵
▶
2
17x Expenses Added Mar 26, 1:33 PM
17x Expenses Added → Travel Added
🚗
Travel Added
Type:Travel
Status:Open
Qty:58
⏱️
3x Labor Added Mar 27, 9:14 AM
Type:Labor
Status:Open
Qty:0.5
⏳1.0 business days
⏱️
▶
2
Labor Added Mar 29, 10:05 AM
Labor Added → Status: Completed
✔️
Status: Completed by Michelle Evans
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:24d 17h, 0m
⏱️
Labor Added Mar 30, 9:06 AM
Type:Labor
Status:Open
Qty:0.5
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushApr 2, 3:34 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 5h
📨
Status: Invoice Pending by Timothy AmburgeyApr 3, 9:31 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:17h 56m
⏳2.0 business days
💰
▶
2
Status: Invoiced Apr 6, 1:26 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-258335
Bottlenecks
Scheduled
Duration: 28.0 business days (threshold: 2.0 business days)
Exceeded by 26.0 business days
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 17.4 business days (threshold: 2.0 business days)
Exceeded by 15.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)