Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338514 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wooster Community Hospital — 1761 Beall Ave, Wooster OH, 44691

Jan 19, 2026 → May 4, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (64 biz days late)
Active: 74 biz days
🕐 Clock stopped: Canceled (May 4, 2026)
▶ Clock Running
Status: Created
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
45d
▶ Clock Running
Status: Scheduled
Jan 19 → Mar 24, 2026
45 business days (counted)
Running total: 45 of ? biz days used
29d
▶ Clock Running
Status: Closed
Mar 24 → May 4, 2026
29 business days (counted)
Running total: 74 of ? biz days used
Created: Jan 19, 2026 Canceled: May 4, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 19 → Jan 19 Created ▶ Running 0 0
Jan 19 → Mar 24 Scheduled ▶ Running 45 45
Mar 24 → May 4 Closed ▶ Running 29 74
Coordinators 45.0d
✗ SLA Missed
Coordinators
45.0 days
Over SLA
Created: Jan 19, 2026 Due: Dec 31, 2026 Completed: May 4, 2026 (241 days early)
📅
74.0 days Total Age
⏱️
45.0d in Scheduled Longest Stage
🔄
3 transitions Status Changes
⚠️
71.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 208 days old
🚨
Primary Delay 45.0 days stuck in "Scheduled"
⏱️
Total Delay 71.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
45.0d / 2.0d SLA
Closed
29.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/19/2025 1337 CM ack msg; LM w/TK, MJ, BB, AP; 1555 SL avail ; LM w/Taylor re cnfm; 1622 Taylor cnfm; 1725 ack cnfm ; LM w/SL; 1735 SL ack cnfm

Timeline

📋
▶
4 Work Order Created Jan 19, 6:34 PM
Work Order Created → Status: Scheduled → Dispatch Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Caitlin Mcgee
Scheduled For: 2026-01-20T14:00:00.000+0000
👷
Technician Assigned by Caitlin Mcgee
Technician: Sheila Lenke
🚨 45.0 business days
🏁
Status: Closed by Caitlin Mcgee Mar 24, 4:11 PM
From: Scheduled
To: Closed
Duration in Previous: 63d 20h
🚨 30.0 business days
🚫
Status: Canceled by Kim Witt May 4, 11:22 AM
From: Closed
To: Canceled
Duration in Previous: 40d 19h

Bottlenecks

Scheduled
Duration: 45.0 business days (threshold: 2.0 business days)
Exceeded by 43.0 business days
Closed
Duration: 29.5 business days (threshold: 1.0 business days)
Exceeded by 28.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sheila Lenke
Scheduled
N/A
Created
Jan 19, 6:34 PM
Invoice #
N/A

Details