Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338579 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 20, 2026 → Jan 20, 2026

✅ Completed
P5 5 business days from creation
Target: Jan 27, 2026
🕐 Clock stopped: Completed (Jan 20)
✓ SLA Met (6d early)
Dispatch 0.0d
Coordinators 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Billing
0.0 days
Created: Jan 20, 2026 Due: Jan 27, 2026 Completed: Jan 20, 2026 (7 days early)
📅
0.7 days Total Age
⏱️
1.2d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 114 days old
🚨
Primary Delay 1.2 days stuck in "Closed"
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.4d / 0.5d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
reset side foot pedals - cycle tested unit - returned to service
🔍 Technician Findings
found side foot pedals inop
⚠️ Problem Description
Matthew Sebzda: repair request side foot pedals inop
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 20, 11:27 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 20, 2:15 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Matthew Sebzda
⏱️
▶
2 Labor Added Jan 20, 5:06 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2h 51m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 21, 2:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 44m
📨
Status: Invoice Pending by Hannah Shaw Jan 21, 2:57 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 5m, 0m
🚨 18.0 business days
🧾
Invoice Created Feb 13, 10:25 AM
Invoice Number: SM-251833

Bottlenecks

Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 20, 11:27 AM
Invoice #
SM-251833

Work Details (1)

Name Type Status Qty Amount Date
WL-03072210 Labor Open 0.5 $0.00 Jan 20, 5:06 PM

Details