Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338590 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wake Forest Baptist Med Ctr — 1 Medical Center Dr., Winston-Salem NC, 27157

Jan 20, 2026 → Mar 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (27 biz days late)
Active: 36 biz days
🕐 Clock stopped: Canceled (Mar 12, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
36d
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Mar 12, 2026
36 business days (counted)
Running total: 36 of ? biz days used
Created: Jan 20, 2026 Canceled: Mar 12, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Jan 20 Scheduled ▶ Running 0 0
Jan 20 → Mar 12 Ready for Scheduling ▶ Running 36 36
Dispatch 0.0d
Coordinators 36.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
36.9 days
Over SLA
Created: Jan 20, 2026 Due: Dec 31, 2026 Completed: Mar 12, 2026 (294 days early)
📅
36.9 days Total Age
⏱️
36.9d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
35.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 208 days old
🚨
Primary Delay 36.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 35.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Ready for Scheduling
36.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20/25 1200 LM w/AP; 1/20/2026 1801 AP unavail; 1/26/2026 2017 LM w/Nicole re NAR; 3/11/2026 TN interested - LM w/Nicole re still a need

Timeline

📋
▶
3 Work Order Created Jan 20, 11:50 AM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
🚨 37.0 business days
🚫
Status: Canceled by Caitlin Mcgee Mar 12, 2:55 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 51d 2h

Bottlenecks

Ready for Scheduling
Duration: 36.9 business days (threshold: 1.0 business days)
Exceeded by 35.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
N/A
Created
Jan 20, 11:50 AM
Invoice #
N/A

Details