Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338597 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wake Forest Baptist Med Ctr — 1 Medical Center Dr., Winston-Salem NC, 27157

Jan 20, 2026 → Apr 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (59 biz days late)
Active: 67 biz days
🕐 Clock stopped: Completed (Apr 25, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 22, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 2 of ? biz days used
65d
▶ Clock Running
Status: Scheduled
Jan 22 → Apr 25, 2026
65 business days (counted)
Running total: 67 of ? biz days used
Created: Jan 20, 2026 Completed: Apr 25, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Jan 20 Scheduled ▶ Running 0 0
Jan 20 → Jan 22 Ready for Scheduling ▶ Running 2 2
Jan 22 → Jan 22 Scheduled ▶ Running 0 2
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 2
Jan 22 → Apr 25 Scheduled ▶ Running 65 67
Coordinators 68.4d
Billing 2.3d
✗ SLA Missed
Coordinators
68.4 days
Over SLA
Billing
2.3 days
Over SLA
Created: Jan 20, 2026 Due: Dec 31, 2026 Completed: Apr 25, 2026 (250 days early)
📅
67.9 days Total Age
⏱️
65.4d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
68.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Apr 20, 2026
Visit 2 Apr 21, 2026
Visit 3 Apr 22, 2026
Visit 4 Apr 23, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 208 days old
🚨
Primary Delay 65.4 days stuck in "Scheduled"
⏱️
Total Delay 68.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.9d / 1.0d SLA
Scheduled
65.4d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20/26 1200 LM w/AP; 1/20/2026 1801 AP avail; 1/21/2026 1330 LM w/Nicole re cnfm; 1/22/2026 0959 Nicole cnfm; 1442 ack cnfm; LM w/AP; 1501 AP ack cnfm; 3/30/2026 AP says Deb Montieth discussing M; LM w/Nicole; 0742 Nicole can add f/u on M; 2014 AP decline M; 2033 LM w/Nicole re cnfm; 4/22/26 1054 Fri shift cxl; LM w/AP

Timeline

📋
▶
2 Work Order Created Jan 20, 12:06 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Jan 22, 2:45 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 2d 2h, 0m
🗓️
▶
2 Status: Scheduled Jan 22, 3:24 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Angela Pettus
🚨 49.0 business days
📅
Dispatch Scheduled by Wayne Rush Apr 1, 11:04 AM
Scheduled For: 2026-04-21T13:00:00.000+0000
🚨 15.0 business days
⏱️
▶
2 2x Labor Added Apr 21, 2:24 PM
2x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 2x Labor Added Apr 21, 6:54 PM
2x Labor Added → 2x Expenses Added → Travel Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added
Type: Travel
Status: Open
Qty: 95
⏳ 3.6 business days
💵
▶
4 Expenses Added Apr 24, 8:37 PM
Expenses Added → 2x Expenses Added → 3x Expenses Added → 2x Labor Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses, Labor
Status: Open
Qty: 1, 8
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.25
⏱️
▶
4 2x Labor Added Apr 24, 8:42 PM
2x Labor Added → Labor Added → Travel Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1.5
🚗
Travel Added
Type: Travel
Status: Open
Qty: 100
✔️
Status: Completed by Angela Pettus
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 92d 4h, 0m
⏳ 4.4 business days
📄
Status: Ready to Bill by Wayne Rush Apr 30, 3:00 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 18h
📨
Status: Invoice Pending by Timothy Amburgey May 1, 11:15 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 20h 15m
🧾
▶
2 Invoice Created May 1, 4:41 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 5h 26m

Bottlenecks

Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Scheduled
Duration: 65.4 business days (threshold: 2.0 business days)
Exceeded by 63.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Angela Pettus
Scheduled
Apr 21, 9:00 AM
Created
Jan 20, 12:06 PM
Invoice #
SM-260767

Work Details (20)

Name Type Status Qty Amount Date
WL-03194417 Labor Open 1.5 $60.00 Apr 21, 2:24 PM
WL-03194419 Labor Open 8 $830.00 Apr 21, 2:25 PM
WL-03194420 Expenses Open 1 $0.00 Apr 21, 2:26 PM
WL-03194994 Labor Open 0.25 $10.00 Apr 21, 6:54 PM
WL-03195000 Labor Open 0.25 $10.00 Apr 21, 6:54 PM
WL-03195002 Expenses Open 1 $68.00 Apr 21, 6:55 PM
WL-03195007 Expenses Open 1 $68.00 Apr 21, 6:55 PM
WL-03195009 Travel Open 95 $68.40 Apr 21, 6:56 PM
WL-03200445 Expenses Open 1 $201.92 Apr 24, 8:37 PM
WL-03200449 Expenses Open 1 $201.92 Apr 24, 8:38 PM
WL-03200451 Expenses Open 1 $201.91 Apr 24, 8:38 PM
WL-03200455 Expenses Open 1 $68.00 Apr 24, 8:40 PM
WL-03200456 Expenses Open 1 $68.00 Apr 24, 8:40 PM
WL-03200458 Labor Open 8 $830.00 Apr 24, 8:41 PM
WL-03200460 Labor Open 8 $830.00 Apr 24, 8:41 PM
WL-03200462 Labor Open 0.25 $10.00 Apr 24, 8:42 PM
WL-03200464 Labor Open 0.25 $10.00 Apr 24, 8:42 PM
WL-03200466 Labor Open 0.25 $10.00 Apr 24, 8:43 PM
WL-03200471 Labor Open 1.5 $60.00 Apr 24, 8:44 PM
WL-03200483 Travel Open 100 $72.00 Apr 24, 8:46 PM

Details