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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338600 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wake Forest Baptist Med Ctr — 1 Medical Center Dr., Winston-Salem NC, 27157

Jan 20, 2026 → Apr 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (62 biz days late)
Active: 71 biz days
🕐 Clock stopped: Completed (Apr 30, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 22, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 2 of ? biz days used
52d
▶ Clock Running
Status: Scheduled
Jan 22 → Apr 7, 2026
52 business days (counted)
Running total: 54 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Apr 7 → Apr 7, 2026
0 business days (counted)
Running total: 54 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Apr 7 → Apr 30, 2026
17 business days (counted)
Running total: 71 of ? biz days used
Created: Jan 20, 2026 Completed: Apr 30, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Jan 20 Scheduled ▶ Running 0 0
Jan 20 → Jan 22 Ready for Scheduling ▶ Running 2 2
Jan 22 → Jan 22 Scheduled ▶ Running 0 2
Jan 22 → Jan 22 Ready for Scheduling ▶ Running 0 2
Jan 22 → Apr 7 Scheduled ▶ Running 52 54
Apr 7 → Apr 7 Ready for Scheduling ▶ Running 0 54
Apr 7 → Apr 30 Scheduled ▶ Running 17 71
Coordinators 73.3d
Field Work 0.0d
Billing 4.6d
✗ SLA Missed
Coordinators
73.3 days
Over SLA
Field Work
0.0 days
Billing
4.6 days
Over SLA
Created: Jan 20, 2026 Due: Dec 31, 2026 Completed: Apr 30, 2026 (245 days early)
📅
71.9 days Total Age
⏱️
52.4d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
74.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Apr 27, 2026
Visit 2 Apr 28, 2026
Visit 3 Apr 29, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 208 days old
🚨
Primary Delay 52.4 days stuck in "Scheduled"
⏱️
Total Delay 74.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
70.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
3.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20/26 1200 LM w/AP - AP not avail 5/1; ; 1/20/2026 1801 AP avail 2 days; 1/21/2026 1330 LM w/Nicole re cnfm; 1/22/2026 0959 Nicole cnfm; 1442 ack cnfm; LM w/AP; 1501 AP ack cnfm; 4/7/26 AP can add Wed; LM w/Nicole; 1237 Nicole cnfm; ack cnfm, LM w/AP; 1250 AP ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 20, 12:09 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
📅
▶
2 Dispatch Scheduled Jan 22, 2:46 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 2d 2h, 0m
🗓️
▶
2 Status: Scheduled Jan 22, 3:25 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Angela Pettus
🚨 53.0 business days
📅
Status: Ready for Scheduling by Wayne Rush Apr 7, 12:18 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 74d 19h
🗓️
Status: Scheduled by Wayne Rush Apr 7, 12:53 PM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 35m
🚨 14.0 business days
📅
Dispatch Scheduled by Caitlin Mcgee Apr 24, 8:54 PM
Scheduled For: 2026-04-28T13:00:00.000+0000
⏳ 2.4 business days
⏱️
▶
3 Labor Added Apr 28, 4:45 PM
Labor Added → 2x Labor Added → Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 8
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
💵
2x Expenses Added Apr 28, 4:51 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 95
💵
▶
3 2x Expenses Added Apr 29, 2:44 PM
2x Expenses Added → Expenses Added → 2x Labor Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.25
⏱️
▶
3 Labor Added Apr 30, 11:37 AM
Labor Added → Travel Added → Status: Completed
🚗
Travel Added
Type: Travel
Status: Open
Qty: 104
✔️
Status: Completed by Angela Pettus
From: Scheduled
To: Completed
Duration in Previous: 22d 22h
🏁
Status: Closed by Angela Pettus Apr 30, 11:43 AM
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
💵
▶
2 Expenses Added May 4, 5:55 PM
Expenses Added → Dispatch Scheduled
📅
Dispatch Scheduled by Kim Witt
Scheduled For: 2026-04-27T13:00:00.000+0000
⏳ 3.8 business days
📄
Status: Ready to Bill by Wayne Rush May 7, 3:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 3h
📨
Status: Invoice Pending by Timothy Amburgey May 8, 9:45 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 10m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced May 12, 1:04 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-261504

Bottlenecks

Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Scheduled
Duration: 52.4 business days (threshold: 2.0 business days)
Exceeded by 50.4 business days
Scheduled
Duration: 17.9 business days (threshold: 2.0 business days)
Exceeded by 15.9 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours
Invoice Pending
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Angela Pettus
Scheduled
Apr 27, 9:00 AM
Created
Jan 20, 12:09 PM
Invoice #
SM-261504

Work Details (14)

Name Type Status Qty Amount Date
WL-03203981 Labor Open 1.5 $60.00 Apr 28, 4:45 PM
WL-03203982 Labor Open 0.25 $10.00 Apr 28, 4:47 PM
WL-03204010 Labor Open 8 $830.00 Apr 28, 4:48 PM
WL-03204018 Labor Open 0.25 $10.00 Apr 28, 4:49 PM
WL-03204025 Expenses Open 1 $68.00 Apr 28, 4:51 PM
WL-03204026 Travel Open 95 $68.40 Apr 28, 4:52 PM
WL-03205520 Expenses Open 1 $170.06 Apr 29, 2:44 PM
WL-03205521 Expenses Open 1 $170.07 Apr 29, 2:44 PM
WL-03205522 Expenses Open 1 $68.00 Apr 29, 2:45 PM
WL-03205532 Labor Open 8 $830.00 Apr 29, 2:48 PM
WL-03205533 Labor Open 0.25 $10.00 Apr 29, 2:48 PM
WL-03208949 Labor Open 1.75 $70.00 Apr 30, 11:37 AM
WL-03208950 Travel Open 104 $74.88 Apr 30, 11:39 AM
WL-03213933 Expenses Open 1 $68.00 May 4, 5:55 PM

Details