Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338602 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Wake Forest Baptist Med Ctr — 1 Medical Center Dr., Winston-Salem NC, 27157

Jan 20, 2026 → May 8, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (68 biz days late)
Active: 77 biz days
🕐 Clock stopped: Completed (May 8, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 22, 2026
2 business days (counted)
Running total: 2 of ? biz days used
75d
▶ Clock Running
Status: Scheduled
Jan 22 → May 8, 2026
75 business days (counted)
Running total: 77 of ? biz days used
Created: Jan 20, 2026 Completed: May 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Jan 20 Scheduled ▶ Running 0 0
Jan 20 → Jan 22 Ready for Scheduling ▶ Running 2 2
Jan 22 → May 8 Scheduled ▶ Running 75 77
Coordinators 78.3d
Billing 2.7d
✗ SLA Missed
Coordinators
78.3 days
Over SLA
Billing
2.7 days
Over SLA
Created: Jan 20, 2026 Due: Dec 31, 2026 Completed: May 8, 2026 (237 days early)
📅
77.9 days Total Age
⏱️
75.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
79.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 May 4, 2026
Visit 2 May 5, 2026
Visit 3 May 6, 2026
Visit 4 May 7, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 208 days old
🚨
Primary Delay 75.4 days stuck in "Scheduled"
⏱️
Total Delay 79.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.8d / 1.0d SLA
Scheduled
75.4d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
2.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20/26 1200 LM w/AP; 1/20/2026 1801 AP avail T-Th ; 1/21/2026 1330 LM w/Nicole re cnfm; 1/22/2026 0959 Nicole cnfm; 1442 ack cnfm; LM w/AP; 1501 AP ack cnfm

Timeline

📋
▶
2 Work Order Created Jan 20, 12:11 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Jan 22, 3:25 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Angela Pettus
🚨 74.0 business days
⏱️
2x Labor Added May 6, 7:08 PM
Type: Labor
Status: Open
Qty: 1.5, 0.25
⏱️
▶
3 Labor Added May 6, 7:14 PM
Labor Added → 2x Labor Added → 2x Expenses Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added May 6, 7:26 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added May 7, 11:20 AM
Type: Labor
Status: Open
Qty: 8
💵
▶
3 3x Expenses Added May 8, 8:44 AM
3x Expenses Added → Expenses Added → Travel Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added
Type: Travel
Status: Open
Qty: 95
⏱️
▶
2 Labor Added May 8, 8:49 AM
Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1.75, 8
✔️
Status: Completed by Angela Pettus May 8, 9:00 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 105d 16h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush May 14, 2:29 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 5h
📨
Status: Invoice Pending by Hannah Shaw May 14, 4:55 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 26m
⏳ 2.9 business days
💰
▶
2 Status: Invoiced May 18, 12:10 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-261969

Bottlenecks

Ready for Scheduling
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 75.4 business days (threshold: 2.0 business days)
Exceeded by 73.4 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Invoice Pending
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Angela Pettus
Scheduled
May 5, 9:00 AM
Created
Jan 20, 12:11 PM
Invoice #
SM-261969

Work Details (18)

Name Type Status Qty Amount Date
WL-03217108 Labor Open 1.5 $60.00 May 6, 7:08 PM
WL-03217110 Labor Open 0.25 $10.00 May 6, 7:09 PM
WL-03217121 Labor Open 0.25 $10.00 May 6, 7:14 PM
WL-03217123 Labor Open 0.25 $10.00 May 6, 7:15 PM
WL-03217124 Labor Open 0.25 $10.00 May 6, 7:16 PM
WL-03217127 Expenses Open 1 $68.00 May 6, 7:17 PM
WL-03217128 Expenses Open 1 $68.00 May 6, 7:17 PM
WL-03217133 Expenses Open 1 $68.00 May 6, 7:26 PM
WL-03217878 Labor Open 8 $830.00 May 7, 11:20 AM
WL-03219344 Expenses Open 1 $132.21 May 8, 8:44 AM
WL-03219345 Expenses Open 1 $132.21 May 8, 8:44 AM
WL-03219346 Expenses Open 1 $132.21 May 8, 8:45 AM
WL-03219349 Expenses Open 1 $68.00 May 8, 8:45 AM
WL-03219350 Travel Open 95 $68.40 May 8, 8:47 AM
WL-03219351 Labor Open 0.25 $10.00 May 8, 8:49 AM
WL-03219352 Labor Open 1.75 $70.00 May 8, 8:50 AM
WL-03219353 Labor Open 8 $830.00 May 8, 8:51 AM
WL-03219354 Labor Open 8 $830.00 May 8, 8:51 AM

Details