Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (24 biz days late)
🕐 Clock stopped: Canceled (Mar 9, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 28, 2026
6 business days (counted)
Running total: 6 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Jan 28 → Mar 2, 2026
22 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 2 → Mar 2, 2026
0 business days (counted)
Running total: 28 of ? biz days used
5d
▶ Clock Running
Status: Billing Review
Mar 2 → Mar 9, 2026
5 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Closed
Mar 9 → Mar 9, 2026
0 business days (counted)
Running total: 33 of ? biz days used
Created: Jan 20, 2026
Canceled: Mar 9, 2026
Show SLA Clock Detail (7 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Jan 20 → Jan 20 |
Created |
▶ Running
|
0 |
0 |
| Jan 20 → Jan 20 |
Scheduled |
▶ Running
|
0 |
0 |
| Jan 20 → Jan 28 |
Ready for Scheduling |
▶ Running
|
6 |
6 |
| Jan 28 → Mar 2 |
Scheduled |
▶ Running
|
22 |
28 |
| Mar 2 → Mar 2 |
Ready for Scheduling |
▶ Running
|
0 |
28 |
| Mar 2 → Mar 9 |
Billing Review |
▶ Running
|
5 |
33 |
| Mar 9 → Mar 9 |
Closed |
▶ Running
|
0 |
33 |
Coordinators
29.5 days
Over SLA
Billing
5.3 days
Over SLA
Created: Jan 20, 2026
Due: Dec 31, 2026
Completed: Mar 9, 2026 (297 days early)
⏱️
22.9d in Scheduled
Longest Stage
🔄
5 transitions
Status Changes
⚠️
29.9d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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Generating AI analysis...
🚨
Primary Delay
22.9 days stuck in "Scheduled"
⏱️
Total Delay
29.9 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
6.7d
/ 1.0d SLA
Scheduled
22.9d
/ 2.0d SLA
Billing Review
5.3d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
1/20/2026 0815 Single Day - Possibly remainder from earlier requests; 1629 ES avail; 1704 LM w/Marcie re cnfm; 1/26/2026 1723 2nd msg w/Marcie; 1/28/26 0724 Marcie cnfm; ack cnfm, LM w/ES; 1136 ES ack cnfm; 3/2/2026 1549 assign cxl; 1610 ack cxl; LM w/ES; 1616 ES ack cxl
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
33d 3h
💵
From:
Ready for Scheduling
To:
Billing Review
Duration in Previous:
6m
🏁
From:
Billing Review, Closed
To:
Closed, Canceled
Duration in Previous:
6d 20h, 0m
Bottlenecks
Ready for Scheduling
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days
Scheduled
Duration: 22.9 business days (threshold: 2.0 business days)
Exceeded by 20.9 business days
Billing Review
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days