Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338625 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 AdventHealth Altamonte Springs — 601 East Altamonte Drive, Altamonte FL, 32701

Jan 20, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (28 biz days late)
Active: 37 biz days
🕐 Clock stopped: Completed (Mar 13, 2026)
▶ Clock Running
Status: Created
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 24, 2026
3 business days (counted)
Running total: 3 of ? biz days used
34d
▶ Clock Running
Status: Scheduled
Jan 24 → Mar 13, 2026
34 business days (counted)
Running total: 37 of ? biz days used
Created: Jan 20, 2026 Completed: Mar 13, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 20 → Jan 20 Created ▶ Running 0 0
Jan 20 → Jan 20 Scheduled ▶ Running 0 0
Jan 20 → Jan 24 Ready for Scheduling ▶ Running 3 3
Jan 24 → Mar 13 Scheduled ▶ Running 34 37
Coordinators 37.7d
Billing 3.6d
✗ SLA Missed
Coordinators
37.7 days
Over SLA
Billing
3.6 days
Over SLA
Created: Jan 20, 2026 Due: Dec 31, 2026 Completed: Mar 13, 2026 (293 days early)
📅
37.7 days Total Age
⏱️
34.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
39.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 9, 2026
Visit 2 Mar 10, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 208 days old
🚨
Primary Delay 34.0 days stuck in "Scheduled"
⏱️
Total Delay 39.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Scheduled
34.0d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/20/2026 0815 Single Day - Possibly remainder from earlier requests; 1/22/2026 2043 NN avail ; 1/23/2026 1013 LM w/Marcie re cnfm; 1156 Marcie cnfm; 1534 ack cnfm; LM w/NN

Timeline

📋
▶
2 Work Order Created Jan 20, 1:35 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Jan 24, 10:18 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 20h
🚨 30.0 business days
⏱️
▶
3 2x Labor Added Mar 9, 3:12 PM
2x Labor Added → Expenses Added → 3x Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Mar 10, 6:38 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 6
⏳ 4.0 business days
💵
▶
3 2x Expenses Added Mar 13, 9:09 AM
2x Expenses Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Nicole Nestor
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 47d 21h, 0m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 5h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:12 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 4m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 23, 4:31 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257122

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Scheduled
Duration: 34.0 business days (threshold: 2.0 business days)
Exceeded by 32.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Nicole Nestor
Scheduled
Mar 10, 8:30 AM
Created
Jan 20, 1:35 PM
Invoice #
SM-257122

Work Details (11)

Name Type Status Qty Amount Date
WL-03136106 Labor Open 7 $280.00 Mar 9, 3:12 PM
WL-03136107 Expenses Open 1 $54.74 Mar 9, 3:13 PM
WL-03136109 Expenses Open 1 $303.10 Mar 9, 3:14 PM
WL-03136119 Expenses Open 1 $303.10 Mar 9, 3:16 PM
WL-03136120 Expenses Open 1 $68.00 Mar 9, 3:16 PM
WL-03136123 Expenses Open 1 $68.00 Mar 9, 3:16 PM
WL-03136852 Labor Open 8 $977.00 Mar 10, 6:38 AM
WL-03136853 Labor Open 6 $240.00 Mar 10, 6:42 AM
WL-03142904 Expenses Open 1 $65.92 Mar 13, 9:09 AM
WL-03142907 Expenses Open 1 $185.43 Mar 13, 9:10 AM
WL-03142908 Expenses Open 1 $67.23 Mar 13, 9:10 AM

Details